We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,772 reviews.
I would be nice to be able to schedule the pickup on the same day as ordering (if before 1400 say) but otherwise great service
14/06/12
City Link stopped this option back in October. Let's hope they decided to bring it back soon!!
Drivers are always courteous and very helpful.
14/06/12
We always advise our customers to get to know their local driver as they will often work around your needs.
great service,turned up to collect at 09-30 which was a pleasant suprice,would definately use again thank you.
14/06/12
Thank you very much.
No comment left by this customer.
14/06/12
All ok thankyou
14/06/12
What more can I say? Your a parcels intermediate, booking parcels, you do it well.
14/06/12
Courier did not deliver on time, they have not replied to my complaint despite saying they reply within 12hrs
13/06/12
Our Response: Your item was collected on Friday June 8th and delivered on Monday June 11th.
No comment left by this customer.
13/06/12
City Link reliable as ever, thanks!!!
13/06/12
Nightfreight damaged the goods after they were properly packaged and labeled 'fragile'.
13/06/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
No comment left by this customer.
13/06/12
No comment left by this customer.
13/06/12
excellent
13/06/12
Good service received.
13/06/12
good service at a good price. Can collection time be advised eg by text message 1 hour before? or a 2 hour colection slot by email?
13/06/12
We hope to bring these kind of features to some of our products very soon.
Item was collected, it was supposed to be 24 hour next day service, Parcel did not arrive until after the weekend, very bad service, 4 days
13/06/12
Our Response: Your item should have been delivered on Friday but was in fact delivered on Monday. On behalf of the courier concerned please accept our apologies for the late delivery.
yes i am well happy
13/06/12
I know its a hassle when you have many clients, but it would be more convinent to know at what time you are going to collect the parcel
13/06/12
I submitted the order late at night and it was collected promptly the next morning by a very efficient and courtious driver.
13/06/12
Fantastic news!!
No comment left by this customer.
13/06/12
still not sure if parcel arrived, tracking info not been updated since 9th June, how do I make a claim for compensation/loss
13/06/12
No comment left by this customer.
13/06/12
No comment left by this customer.
13/06/12
No comment left by this customer.
13/06/12
First time I used a courier, very fast and cheap will use again
13/06/12
No comment left by this customer.
13/06/12
They still haven't collected the parcel,or contacted me to find out where it is. Very dissapointing!!!
13/06/12
Great price, great service!
13/06/12
Reliable and efficient service
13/06/12
very late collection - after 5.30 and was not delivered until 3 days later!
13/06/12
No comment left by this customer.
13/06/12
Easy to use service & very reasonable price.
13/06/12
No comment left by this customer.
13/06/12
Very bad service
13/06/12
Not so much your fault, but Courier have proven to be utterly useless on the last 2 occasions. Won't be using again
13/06/12
easy to book and prompt pick up.
13/06/12
Had to rebook as driver didn't arrive as requested
13/06/12
I sent my item and upon delivery it was damaged. Three big scratches on the top even though it was packaged thoroughly...
13/06/12
No comment left by this customer.
13/06/12
My parcel was not colllected i was offered discount from my next order however i request a full refund and took my business elswhere
13/06/12
