We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,061 reviews.
no comment
12/07/13
no comment
12/07/13
Easy to use website with well thought out and useful features and functions.
12/07/13
first time that i have used a courier was pleased with the service
12/07/13
Thank you for making your first booking with us and please come back soon :-)
The customers service agent was polite and sorted the problem efficiently
12/07/13
no need to do anything. there is an occasional mistake, but they are rectified quickly.
12/07/13
no comment
12/07/13
Very pleased, thank you.
12/07/13
no comment
12/07/13
no comment
12/07/13
no comment
12/07/13
I originally tried to complete the transaction on my tablet. I went through all the details and when I clicked complete it failed!
12/07/13
Parcels collected on time by helpful happy staff, great service as usual
12/07/13
I'm very pleased with the job concerned - a tricky collection in a sense, but very safely satisfactorily and cost-effectively carried out!
12/07/13
Excellent service. Thanks.
12/07/13
it must of got there by time machine it was so fast
12/07/13
LOL :-)
very easy to use
12/07/13
No comment left by this customer.
12/07/13
I was unable to print off the customs pro forma invoice.
12/07/13
No comment left by this customer.
12/07/13
Solid service, no real complaints however the number of steps and emails that were involved was a bit much
12/07/13
fast efficient service. really impressed, thanks
12/07/13
Our Response: So it should have been 5 stars then!! ;-)
thanks
12/07/13
Your service is sublime! The guy who collected the books was very pleasant and helpful too! Look forward to dealing again with you soon.
12/07/13
Fantastic news, Thank you very much.
No comment left by this customer.
12/07/13
No comment left by this customer.
12/07/13
Just as it should be. Thanks
12/07/13
Easy to use website, friendly and helpful driver. Great value!
12/07/13
Easy website, efficient collection. Good to have the access to different couriers in one place
12/07/13
The boxes arrived on time, but one of then was slightly damaged. Fortunatley the contents seems to be undamaged on this occassion.
12/07/13
Our Response: Good to hear and thank you very much for your booking.
No comment left by this customer.
12/07/13
All good
12/07/13
No comment left by this customer.
12/07/13
Good price. Very late pick-up (after 6 o'clock with no apology) and no time-estimation given. Prompt delivery next day.
12/07/13
Our Response: Sorry to read the collection courier was running late.
excellent service and value for money. thank you
12/07/13
6 days to get her but at least this parcel was undamaged unlike the last one, but does anyone actually read these comments
12/07/13
Our Response: Yes they do which is why some are commented on and we use them to talk points over with the couriers concerned.
I think it would be better if you could let us know if the pick up was going to be am or pm as i work i would be able to organise cover e
12/07/13
No comment left by this customer.
12/07/13
Driver friendly and helpful. I only wish you could offer narrower collection windows!
12/07/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
easy to use, simple
12/07/13
