We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Very pleased. 4 days to US from UK.
01/03/23 by Customer
Always had good service from parcel monkey
01/03/23 by Ke
Parcel arrived in Australia only slightly delayed.The communication was good and I shall use parcel monkey again.
01/03/23 by Fizz 47
Highly recommend. Punctual and informed through every step of the delivery process .
01/03/23 by Paul young
Easy to use booking system, prompt collection and on time delivery.
28/02/23 by customer
i weighed and sized my parcel properly (as i have done many times before) but at the delivery end courier "claimed" it was 1kg overweight (im disputing) no pics or proof, now p/m want an extra 21 quid!!!! no chance...ill stick with parcelforce from now on
28/02/23 by mmmarkkk
Really impressed. Booked Monday with parcel monkey, DPD collected Tuesday and delivered Wednesday. What’s not to like!!
28/02/23 by Customer
Very fast delivery. Surprisingly fast I must say
28/02/23 by Anita Nwalo
Very fast delivery to US thank you.
28/02/23 by Mrs Andrea Bird
Delivered within the timescale and with comprehensive tracking.
28/02/23 by Beverley
Consistently excellent service - easy to use, reliable and very helpful with problems.
28/02/23 by Customer
So easy to do and was delivered on time
28/02/23 by Diane
Awful. I have used Parcel Monkey for my business. In the last 6 months I’ve just had issue after issue with them. Initially I took it to be my own fault. Even bought new weighing scales and checked and rechecked every parcel. They take additional funds, stating the parcel was a different size, therefore the ‘volumetric weight’ was different. They then added charges onto the parcels once the parcels are delivered (and opened!) My parcels are soft so can be ‘changed’ to whatever size they can squeeze it into. I haven’t got a chance when they state the length is suddenly shorter and the height higher! Which they then say equates to an additional £20 charge (after paying £40+ already). They blame Parcelforce but I don’t believe it is the case. Some sort of scam behaviour is going on. If you want to use ParcelMonkey you’ll need to photograph everything - weight, size but if they can change the ‘volumetric’ weight you can not prove anything. Not worth using them. They cheat and lie and give excuses that let them do whatever they like. Go straight to the shipper. In the long run it’ll save you money. And stress. Customer service is terrible.
28/02/23 by Georgina Clackworthy
Waste of money, would never use again!!!!
28/02/23 by Janet Anderson
Easy process from start to finish with a happy customer enjoying our product delivered on time.
28/02/23 by Leonard Carey
First time using parcel monkey and I was extremely pleased with the whole process. The web Site is easy to use and offers competitive rates for overseas shipping. I appreciated being able to track the package throughout its journey, including ‘now in customs’ now ‘released from customs’ kind of details.
Would defo use again.
28/02/23 by Creation girl
No issues. £27 Uk to USA in 3 days with parcel force .
28/02/23 by Customer
Easy transaction with no problems
28/02/23 by Jean Jones
Great service. Everything was delivered as planned.
Will definitely use again.
28/02/23 by Customer
I did not feel good about the awkwardness,of my experience in actually,posting a parcel. a complete waste of paper and instruction took ages to complete and cheapest safe route was well over double Price and still from Posting on 21/02/2023.to europe,until today
28/02/2023.
Though Parcel Monkey itself does really work for me the choices numerous, so I am very pleased them.
28/02/23 by David Acko
There is confusion about the customs declaration form needing to be visible on the parcel. By receiving this survey it suggests the parcel has been delivered. On checking the tracking information it shows parcel as being exported but there are 4 further stages to go before parcel is delivered . Therefore parcel is not fully tracked end to end as literature promises.
28/02/23 by Jan
Great service and choice, a little long winded with the form filling but package delivered safely.
28/02/23 by Green Weaver Bird
Great service and uneatable price sending a parcel to France.
28/02/23 by Diana
The worse company ever! Dont waste your money!!! My parcel was not collected, I rescheduled 3 times and still not collected! Emailed, nobody got back to me... live chatted, just got a fake apology and told to reschedule. I asked for a refund and was disconnected. Since then, the live chat is no longer available and I still have my parcels and No refund! DO NOT USE THIS COMPANY, THEY ARE A SCAM!
28/02/23 by Maddy Gee
Excellent thank you efficient and good value
27/02/23 by Sue Willcox
Easy system of sending any parcel straight from home. I would definitely use it again
27/02/23 by CMHR
Very poor customer service. They charged pending without evidence when we provide proof and photo evidence, weve got reply we wont refund you because its someones other mistake. Do not recommend!!!
27/02/23 by Customer
Need to improve access and speed to make contact with you to book a service.
27/02/23 by John cummins
Parcel picked up and delivered as required, when quoted. All good ????
27/02/23 by Mrs DUERDEN
Really easy to use with all quotes for different services displayed on dashboard. Booked and collected the next day, delivered the day after. 10/10
27/02/23 by Stu
Everything was great
27/02/23 by Beverley Laughlin
Easy to do.
Easy to understand
Quit on reply
27/02/23 by customer
KEEP AWAY IF YOU NEED DELIVERY YOUR PARCEL! I did send 3 large parcel from Scotland to Tenerife. 2 Parcel was returned from Madrid to Scotland (reason no tax declaration) No money been refunded for over 3 week of return parcel You can paid for the parcel if no tax declaration are done. So everything was done correctly. 1 parcel been missing, and no body even trying help you with localized parcel. The customer service are extremely unqualified, they no really know what they doing! Im extremely disappointed Its a true monkey business ???? Keep away! Is just discussing
27/02/23 by Michal
Good company, keep you updated all the way
27/02/23 by May Bardini
easy to use but international address not fully catered for which led to delivery issues, but these were resolved promptly.
27/02/23 by Margaret Whitmarsh
fast delivery
27/02/23 by Customer
Good service thanks
26/02/23 by STEPHEN HEATH
Parcel arrived in USA then it was deplorable and still not delivered
26/02/23 by Mrs Pamela Oliver
Parcelforce say they attended for original pick up date & that I was not in but they did not ring the doorbell and I was in. Had to ask for another pick up the following day. Supposed to be delivered in Australia within 8 days from pick up date and tracking info says still at local depot 5 days later. (It’s for my nieces birthday so needs to be there by 3rd March..). Parcel monkey has been great in the past so not sure what or if its gone wrong this time??
26/02/23 by Mrs Willatts
Courier did not collect next day as arranged. I had to drive to their depot some 10 miles away. They did same last time some months before. They did turn up to another courier the day after I had already sent myself it from the depot, 2 men, who were in own old white un marked van, & not in any type of uniform, they seemed un kempt, & not the type you would give valuables to. NOTE TO ME, DO NOT USE Courier. EVER
26/02/23 by customer
