We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,404 reviews.
The parcel arrived crushed as though someone had sat on it and the contents broken.
26/10/22 by georgina macdonald
Parcel Monkey are a great starting point for selecting couriers. My issue is with them offering Evri. This company is awful. I paid for a 2-3 working day service. Package arrived on day 8 and only after I spent hours trying to speak to someone, which they make almost impossible. My package was in limbo at the destination distribution center and would still be there had manual intervention not taken place. Try using their Chatbot! Try calling them and getting past the automated front end. Good Luck
26/10/22 by Kevin
I was charged over £60 for a wrong size package and on giving photo evidence with parcel number and sizes of package I have heard nothing since.
26/10/22 by matt
According to tracking PM10873748/ 1550 3754 582 195 F "Your parcel is on hold at the depot where a new delivery date has been rescheduled" Dated 29.09.22, almost a month ago. Now DPD/Parcel Monkey claims it does not know where my parcel is.. They dont want to reinburse it either. If you paid Parcel Monkey/ DPD money to have your parcel delivered and they lost it at their delivery depot.. It probably means somebody from DPD nicked it.. I wish i had the opportunity to read a review like this before.. I would probably have spent a little more money on a reputable company. Learn from my experience.. Choose UPS or even EVRI instead of Parcel Monkeys/DPDs and avoid being robbed of your belongings. Edit: 5 day since official Parcel monkey/DPD reply... And what a load of hot air! These companies seems incapable of dealing or even admitting to its mispaclicing of my parcel. They have since went "quiet". Avoid at all costs!
26/10/22 by CARLOS SANTANA
I sent a parcel through you, using Parcelforce, on 14th October. It has been sitting at the New York centre since the 17th. Today is the 26th October. My client is livid that she has not received her order in time and I have had to refund. Your agents tell me that it is " out of their hands once its in the destination country" ! This is unacceptable, since I also paid extra for delivery by the due date. I have asked for a refund, since I am out of pocket for the item itself, the shipping and the cost of the item that I have had to refund my client. This is one of several disasterous parcels that I have sent recently with you and Parcelforce. Absolutely not impressed.
26/10/22 by Tania D
Very Fast ; delivery service and at a good price
26/10/22 by Charles
Useless, bought a 48h service and they prompted me to update to 24h Express. Which I did. Parcel was not picked up, so contacted customer service and they was to update me. I requested refund and they told me this can only be done after delivery. Delivery took 5 days. As first day was on strike. Upon request for refund they told me the mimic the courier and do not give compensation refunds unless its delivered more than 5 days after intended delivery date. When I pointed out that the courier Parcelforce gives compensation and they are not mimic their terms I was simply told NO REFUND. No explanation. Totally unprofessional
26/10/22 by Patrik Lagerstedt
Easy to select a suitable delivery company and to make booking. Parcel was collected at time arranged and delivered next day. I have used Parcel Monkey on many occasions and have never had any problems. Would recommend.
26/10/22 by Patricia W
Great service, collected in time and delivered when promised!
26/10/22 by Customer
Very easy to use. Kept updated throughout the delivery. Would recommend and use again. Thank you.
25/10/22 by Miss J
Great, easy to use and efficient.
25/10/22 by Jo
I returned the item with @parcelforce. The item has not been delivered ( I know this through track and trace ) as they couldn’t locate the address. I have been in contact with the seller @gardenesque who say the address is correct. The item I am returning is an electric scooter which I paid £360 for . I am in a total state of limbo as the parcel hasn’t been delivered and I have no way of contacting parcel force and I haven’t had my money back … so looking at over £400 out of pocket with the cost of the return . Really unhappy and would appreciate some help from someone …. Please
25/10/22 by Sazaj
Easy from the beginning. Sent two jackets to my son in Canada. Printed labels took to the local post office. Job done. Tracking brilliant and delivered 8 days later. Would have been 2 days earlier but no one was at home for the 1st delivery attempt. Would definitely go through parcel Monkey again.
25/10/22 by Mrs Denise Sutcliffe
The courier came, knocked on the wrong house, was told (by our neighbours) that he was at the wrong house and that we were 100% home but went away saying he had been told there was nothing to collect. Parcel Monkey said they were unable to get in touch with the driver (in this day and age ... really??) and the job was automatically rebooked for the following day at great inconvenience as that meant two days where I had to sit around waiting for a courier to arrive. When I challenged the driver the next day he lied to my face and said "i came and you said you had nothing, i have a photo of your house" and promptly showed me a photo of next door but one ... our ring doorbel and CCTV also shows that he did not knock at our house on the first visit - guess you get what you pay for - lesson learned.
25/10/22 by helen wagner
It got delivered on time happy with service
25/10/22 by Nick Burgum
efficient and great value for money. This is going to be my go to resource for parcel delivery
25/10/22 by Shirley bamigbade
Easy & quick to use (especially as a repeat customer). The only problem was that the courier drop off location was closed, but no info to that effect on the courier website. So wasted initial journey
25/10/22 by MARTIN ELLIS
Hi I thank you for your services as I had no problem using your services and I will use your company again to send parcel as I find it easier and quicker to send parcel to customers
25/10/22 by Customer
Great sorvice
25/10/22 by Customer
Quick collection and fast delivery cheers
25/10/22 by Jason
I had a great experience, everything went well. I just wish I could have known the slot time instead of a 9-5 time. But it was alright
25/10/22 by ANDRESSA FERREIRA EVLOGIEVA
Collected on time and delivered on time. Five identical parcels from the same collection point to an identical delivery point all arrived at the same time. Well done!
25/10/22 by Boots & Blisters
Easy to arrange pick up of return item. Collected when stated. Simply to track package back to sender.
24/10/22 by M Adams
your instructions said tape an ivoice to the package. i did that. DHL then held the package for 48 hours because there was "no invoice". I had to send the invoice to them electronically. Since i was leaving the country on that day, it added great stress AND, had i received the DHL email 2 hours kater, i would have been on a flight, and they were going to return the package to the originating adress (where I was no longer)
24/10/22 by Customer
poor service
24/10/22 by customer
I received EXCELLENT customer service from the courier.
The pick up and delivery was exactly on time; the communication thorough.
I’d use again ????????????
24/10/22 by Chris Elliott
A very convenient and simple service to use which allows you to send parcels to EU for a very competitive price! Its cheaper than official Parcel Force or Royal Mail services.
24/10/22 by Denis Alyshev
Item returned without a specific reason. The possible reasons mentioned 1) Insufficient cutom data/documentation or 2) Sending restricted items. I cant see any issues with these details as both of these conditions satisfied. Very unhappy with Parcelforce and ParcelMonkey
24/10/22 by Ramadasan Chenilath
Picked up on time delivered as said reasonable prices.
24/10/22 by DAVID
Really easy to get a quotation and complete the paperwork for the parcel.
24/10/22 by Customer
Delivery was a day late, also you do not include any business addresses when looking up addresses.
24/10/22 by Customer
Very simple, easy and competitive to use. Thank you.
24/10/22 by Claire Blyth
Fast and easy to use
24/10/22 by Shcherbyna Daria
parcel has still not arrived at the address in Perth Australia.
24/10/22 by mark shields
Fast ,reliable affordable service!!
24/10/22 by Charmaine
It was all so easy and great value.
23/10/22 by Victoria Sherston
Excellent service
23/10/22 by kirsty
Paid for 48hour delivery Took 7 days to arrive Aware of postal delays but system should be aware of these when in putting information for delivery
23/10/22 by Arlene
Made the error of entrusting Parcel Monkey with shipping my personal possessions internationally. Supplied the relevant documents for international shipping to no to avail as Parcel Monkey never ensured that the carrier received them. At the time of writing my possessions have been delayed for 11 weeks. For the past two months they have been sitting in Parcel Monkeys depot with daily promises from Parcel Monkey that the case has their highest priority, yet nothing happens. Parcel Monkey has not been able explain why the consignment remains in their depot though they have supplied me with photographs of the parcels as evidence that they have not destroyed them, but only slightly roughed them up. For that, they fully deserved the one star in this review. I repeatedly asked Parcel Monkeys help desk to escalate the case to a manager and to place me in contact with said manager. After 10 weeks I finally received a message from an employee who presented as a manager. True to form they offered no help. I sent Parcel Monkey a formal complaint, which they ignored. Having had the misfortune of dealing with Parcel Monkey on more than one occasion, my experience is that Parcel Monkeys business model is designed to minimize customer service and shrug off responsibility for the safety and timely delivery of the objects you ship using their service. Add to that, that in many instances Parcel Monkey seem to not understand the mechanics of international shipping, neither does the company possess adequate insight into the infrastructure or operation of the subcontracted carriers they use, and this leads to serious problems for their costumers as you can verify by reading just about any review site. I take issue with the authenticity of the majority of positive reviews of Parcel Monkey, and I suggest that you carefully read through a selection of them and notice the amount of anonymous posters and repeated, superficially varied posts before you take the gamble and send anything of value using Parcel Monkey as the provider. If you want to ensure a generous delay, the excitement of not knowing which part of your content that will arrived damaged, and thy joy of communicating with a vast variety of help-desk employees who are really grateful for your patience but unfortunately cannot help you (but you are always welcome to contact them should you have any issues), Parcel Monkey is the service for you. For reference, of the three consignments I shipped with Parcel Monkey several months ago, only one has arrived and it was severely delayed, the content was damaged, and Parcel Monkey had failed to ensure that the subcontracted carrier used the custom documents I supplied them with. As a consequence I have spent hours filing paperwork to the customs authorities in an attempt to have the erroneously administered import tax reimbursed. Bottom line: life is too short for Parcel Monkey.
23/10/22 by F. Pedersen
Parcel was not collected.
23/10/22 by Mr A Walker
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