We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,704 reviews.
a pick up time would be great
10/03/15
No comment left by this customer.
10/03/15
No comment left by this customer.
10/03/15
very satisfied
10/03/15
All good. Easy to use website and delivered fine.
10/03/15
web site was easy to use and service was good the updates good - so all happy here with the Parcel Monkeys!
10/03/15
Very good service
10/03/15
I wrapped all china very well and packed in 2 boxes you still managed to break some it has cos me 20.00 to put it right
10/03/15
Our Response: I am sorry to hear about the item being damaged, our claims team will assist you here
Excellent service yet again Thank you
10/03/15
No comment left by this customer.
10/03/15
Collection courier was reluctant to come in and help me despite it being a specifically heavy service I was using.
10/03/15
arrive when arranged and we have not heard back with a complaint from the other party, hoping it got there and everything went ok.
10/03/15
Good service
10/03/15
Parcelforce did not complete the delivery and I had to go and pick it up myself.
10/03/15
Our Response: I am sorry the item had to be collected from the courier, we have responded to your Parcel Monkey account
No comment left by this customer.
10/03/15
I don't like the way you are forced to 'save' your credit card details. I didn't want to and it would not go further unless I agreed.
10/03/15
No comment left by this customer.
10/03/15
No comment left by this customer.
10/03/15
No comment left by this customer.
10/03/15
No comment left by this customer.
10/03/15
Very Good Service!!
10/03/15
Would prefer if could be given a time slot for parcel collection rather than all day
10/03/15
No comment left by this customer.
10/03/15
No comment left by this customer.
10/03/15
No comment left by this customer.
10/03/15
Parcel was collected and delivered to recipient with a few days - no issues
10/03/15
No comment left by this customer.
10/03/15
No comment left by this customer.
10/03/15
No comment left by this customer.
10/03/15
Never again! Very slow, unclear communication delivery had been held for ridiculous reasons...there are better companies out there definitel
10/03/15
Our Response: Thank you for your feedback someone has responded to your support ticket on your Parcel Monkey account
very prompt service. be nice to email tracking number .
10/03/15
No real issues with parcel monkey itself, only back when citylink failed were there issues and it wasn't your fault
10/03/15
No comment left by this customer.
10/03/15
Excellent service, delivered again before estimated time.
10/03/15
Good service but expensive, fast delivery.
10/03/15
No comment left by this customer.
10/03/15
a more specific time for collection would be good rather than all day window
10/03/15
No comment left by this customer.
10/03/15
No comment left by this customer.
10/03/15
Everything went smoothly. The parcel was picked up and delivered on time. Thanks
10/03/15
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