We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,972 reviews.
Excellent service I will definitely be using you again
27/03/15
Everything worked well
27/03/15
Thanks
27/03/15
No comment left by this customer.
27/03/15
No comment left by this customer.
27/03/15
great company
27/03/15
No comment left by this customer.
27/03/15
Excellent Service, Quick Delivery and good price, as always
27/03/15
No comment left by this customer.
27/03/15
No comment left by this customer.
27/03/15
parcel label pdf does not render and print correctly. e mail notifying collection day does not acknowledge that parcel was a drop off at pos
27/03/15
No comment left by this customer.
27/03/15
Wasn't clear how to save our details for future bookings so we don't have to populate all the fields manually?
27/03/15
No comment left by this customer.
27/03/15
When the parcel was collected the barcode had not been scanned properly so was unable to track so was unsure if was going to arrive the next
27/03/15
a time of day to expect collection would have been very useful and got 5 stars
27/03/15
No comment left by this customer.
27/03/15
Easy to use site, good selection of companies, will be using again for big items
27/03/15
No comment left by this customer.
27/03/15
Package arrived in Italy in just over a week.
27/03/15
Good reliable service
27/03/15
It was supposed to be a 24 hour delivery - it was 48 hours. That's not good enough.
27/03/15
Our Response: I am very sorry to hear about this experience, somebody will look into your order now.
No comment left by this customer.
27/03/15
I have just unpacked the item this morning. it's been damaged and I would like to make a claim please
27/03/15
Our Response: I am very sorry to hear about this experience, somebody will look into your order now.
you have not collected the parcel and not even rung me to advise!
27/03/15
Once again great service, pick up and delivery as promised, buyer very pleased
27/03/15
No comment left by this customer.
27/03/15
No comment left by this customer.
27/03/15
Everything went as planned - very easy process.
27/03/15
No comment left by this customer.
27/03/15
No comment left by this customer.
27/03/15
The driver was very stressed (but very pleasant) due to lack of staff to cope with the workload
27/03/15
Courier was late but not his fault at all. He was courteous and polite
27/03/15
The next day delivery arrived on 26 March instead off 24 March.
27/03/15
No comment left by this customer.
27/03/15
No comment left by this customer.
27/03/15
Especially used as wanted a Saturday delivery - failed completely - Now have to go to the expense of sending to the USA - Will you pay this?
27/03/15
Our Response: I am very sorry to hear about this experience, somebody will look into your order now.
No comment left by this customer.
27/03/15
dpd text when to give a two hour time slot but all good
27/03/15
I have used parcel monkey a few times now and each time they have excelled! Very happy and will continue to use
27/03/15
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