We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,704 reviews.
a excelent service! very very good!!!!
09/03/15
No comment left by this customer.
09/03/15
No comment left by this customer.
09/03/15
The parcel was not picked up on the scheduled day despite staying in all day and being in the room next to the front door. Waste of time, te
09/03/15
Our Response: I am sorry to hear about this somebody will open a support ticket for you now
No comment left by this customer.
09/03/15
good service no hassel
09/03/15
No comment left by this customer.
09/03/15
amazing!!! very quick!!! really good contact with coustomers!!! I m really happy!!!
09/03/15
excellent
09/03/15
Misleading as I thought all costs were included and nothing left to pay. My cousin had to pay and extra R1500 to release the goods.
09/03/15
Our Response: I am very sorry to hear about this experience, somebody will look into your order now. Unfortunately where customs are concerned these are charges levied by the government and they will not disclose any information on these to us
Cheap & Efficient!
09/03/15
Item collected on time - delivered next day - no damage was made- really good service
09/03/15
Appaling service, will not use you again. Failed collection and re-try; No phone contact details for Parcel Monkey; I would like a refund!
09/03/15
Our Response: I am very sorry to hear about this experience, somebody will look into your order now
good but package took three days rather than two. your end was fine though.
09/03/15
No comment left by this customer.
09/03/15
N/A
09/03/15
Fast and efficient
09/03/15
paid for next day delivery. stayed in all day for courier to pick up never arrived. had to ring dx to sort out as youve got no number. poor
09/03/15
Our Response: Somebody will respond to your support thread now
Aaaaa 111111
09/03/15
Opted to drop off parcel, but had to look at Parcelforce website to find the depot location and opening times. label etc was not emailed to
09/03/15
Good were damaged despite well packaged looks like it was dropped
09/03/15
Our Response: I am sorry to hear about the item being damaged, our claims team will assist you here on your Parcel Monkey account. Please click on the link on the site to launch the claims wizard
Parcel badly damaged in transit. Very disappointed and a costly mistake for me.
09/03/15
Our Response: I am sorry to hear about this somebody will open a support ticket for you now
parcel wasnt collected. received bad feedback and had to refund loosing money an item
09/03/15
Our Response: I am sorry to hear of this late collection carried out by the courier, somebody has responded to your Parcel Monkey account
easy to use..competitive prices
09/03/15
Many Thanks once again, great service.
09/03/15
Collected and delivered on time....great and thanks
09/03/15
No comment left by this customer.
09/03/15
No comment left by this customer.
09/03/15
Delivery Driver did not turn up twice on third day he did, but got lost although he had clear instructions
09/03/15
No comment left by this customer.
09/03/15
No comment left by this customer.
09/03/15
DX were very good middle of the day collection, very helpful as usual
09/03/15
No comment left by this customer.
09/03/15
No comment left by this customer.
09/03/15
Yodal waited 2 days to collect parcel.
09/03/15
Excellent value and prompt customer service and collection. Highly recommended
09/03/15
The arranging and collection were excellent, but as I have not heard that the parcel was delivered I cannot comment further.
09/03/15
No comment left by this customer.
09/03/15
Pleased with service .promp delivery . Went next day as failed first attempt as were out .will use again .
09/03/15
Arrived next day, as advertised
09/03/15
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