We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,804 reviews.
No comment left by this customer.
14/12/10
Haven't received parcels - no updates to say what delays will be. Phoned courier to be told boxes are still in Coventry-doesn't say on site!
14/12/10
Cant see any point in booking a pickup time if the courier is going to be two hours late as he was with me, if I had to go out I would have
14/12/10
Out of the three bookings made two have been completed to a high standard the third one could do with tracking info from parcel force.
14/12/10
you answered my questions very quickly and were most helpful
14/12/10
No comment left by this customer.
14/12/10
parcel gone missing cant get in touch, nightmare
14/12/10
paid for next day and it was 2 days until the package was delivered.
14/12/10
Failed to collect on time or following day, failed to advise, failed
14/12/10
prompt collection and delivery within requested time slot, happy, helpful staff
14/12/10
excellent service .Thankyou
14/12/10
service was fantastic, however your insurance prices are very high. It nearly made me order somewhere else.
14/12/10
No comment left by this customer.
14/12/10
No comment left by this customer.
14/12/10
Excellent service, came earlier than planned but that was just a bonus!
14/12/10
we are still waiting for the courier to collect our parcel, im extremley dissapointed with the service, plz collect and deliver asap
14/12/10
more character space for deliveries would be good and a space for vendors pickup place as well would be handy, regards Shaun Allan
14/12/10
Excellent job, thank you
14/12/10
Access to addresses via post code (as Parcelforce) would be good otherwise can't fault you
14/12/10
My first experience with parcel monkey is not good- one customer still waiting for his delivery after nearly two weeks!!
14/12/10
Better customer support maybe have telephone number to ring. Weather coundtions are fine where i am so there should have been no problem
14/12/10
delayed delivery more info on web cite advising customers they will NOT get next day
14/12/10
No comment left by this customer.
14/12/10
Very Impressed
14/12/10
Parcels collected on time, in bad weather conditions and most delivered next day will be using again
14/12/10
i ordered next day delivery and the buyer is hasselling me because it still has not arrived
14/12/10
parcel monkey did good. but Courier next day delivery (try next week delivery) was shocking!
14/12/10
Not collected when stated or over the next 3 days. Very poor service which I will not be using again.
14/12/10
i chose a next day service with same day collection and it was collected the 7th and only delivered today the 14th, a whole week!!
14/12/10
No comment left by this customer.
14/12/10
Very good Customer Service
14/12/10
This order was great not so good on the last one when parcels were not collected at all on Monday still waiting for the collection today
14/12/10
Collection was within timeframe requested.
14/12/10
Good service booking/paying etc. but delivery was supposed to be next day (Thurs) was not delivered until Mon - no apologies/explanation.
14/12/10
No explanation of delay. Too late responding
14/12/10
Excellent service - Fast, easy to use and above all, very well priced! :-)
14/12/10
Excellent service.
14/12/10
items still not collected
14/12/10
Make it more clear about what you can send abroad
14/12/10
No comment left by this customer.
14/12/10
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