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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,852 reviews.
When the collection man arrived, he wanted what he reffered to as an 'Invoice' with all items stated. This was not requested by Mailchimp
03/12/10
Our Response: This is a Pro-Forma invoice and is required for shipments outside the EU. You will have received an email shortly following your order with a link to download this document.
No comment left by this customer.
03/12/10
No comment left by this customer.
03/12/10
No comment left by this customer.
03/12/10
No comment left by this customer.
03/12/10
No comment left by this customer.
03/12/10
Very good service, as always, Thank You.
03/12/10
very good service and thank you
03/12/10
information about not sealing the packet before pick up would have been helpful
03/12/10
There was a problem with the pick-up of the parcel, which had to be rebooked but no easy way to contact you.
03/12/10
Our Response: Sorry to hear there was a problem with your collection. We have a dedicated response team ready to deal with any enquiries using our online support system - simply click the 'contact us' button above.
It is such an easy transaction and very competitively priced. I would only use parcel monkey from now on.
03/12/10
very easy posting and good tracking
03/12/10
No comment left by this customer.
03/12/10
No comment left by this customer.
03/12/10
Good price, although van driver was 10 mins later than alloted time
03/12/10
excellent service. Low price but next day collection and delivery with tracking. Would not hesitate tio use again.
03/12/10
excellant prompt collection though not in the times requested
03/12/10
No comment left by this customer.
03/12/10
v good
03/12/10
Excellent as before. Thank you!!
03/12/10
Include a phone contact number on printed label.
03/12/10
No comment left by this customer.
03/12/10
I HAVE SENT MANY PARCELS THROUGH YOURSELVES, BUT SOMETIMES YOUR CARRIERS DONT COME ,IT WOULD BE NICE FOR PHONE CALL AS I WAIT IN ALL DAY
03/12/10
No comment left by this customer.
03/12/10
good value, excellent service, job done!
03/12/10
I booked the delivery for Monday 29th November, tomorrow it will be the 3rd of December and my parcel ah
02/12/10
great, couldn't believe how cheep you are!
02/12/10
no complaints from delivery address
02/12/10
Reliable & swift. Thank you.
02/12/10
With the weather the way it is you delivery on time very please
02/12/10
Would never use your service again. Your driver lied about arriving to collect when he had not and I needed to make 5 calls to rearrange.
02/12/10
Our Response: Sorry to hear that there was a problem with your collection. Our carriers all have professional drivers who make every effort possible to ensure a successful collection on time.
We don't use anybody else your service is second to none..Thank you
02/12/10
No comment left by this customer.
02/12/10
No comment left by this customer.
02/12/10
i ask you to collect from my pourch your driver left it , i rearanged next day you driver must have knocked with a spunge , never heard him
02/12/10
Our Response: It is clearly stated on our labels and website that you must be there in person to hand over the parcel at the point of collection. Sorry to hear you didn't hear the driver knock second time around.
Brilliant service as usual. The only problem is the option to pick a time slot when city link can't keep to the times anyway.
02/12/10
excellent service but no phone number for enquiries is a real concern
02/12/10
Courier didn't turn up!! No discount/refund or explanation offered !
02/12/10
Our Response: Please submit a support ticket regarding the shipment so we can help find out what went wrong this time.
fast delivery,
02/12/10
Have had a few problems with getting parcels collected which can be frustrating when nobody shows after waiting all day
02/12/10
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