We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,108 reviews.
Poor service no tracking number no estimated times I had to phone night freight to for info that you should of provided to me, not good!!!!
29/04/11
Our Response: It's clearly stated on our website before booking that Nightfreight does not have the same tracking technology available as some of our other services. All Nightfreight bookings must be tracked by calling the telephone number provided after booking.
fantastic service yet again
29/04/11
paid for pick up on thurs 28th - no one came - so no one will be here till Tuesday at earliest - good service - not !!!!!!!!!!!!!!!!!!!!
29/04/11
In my details I entered my mobile phone no. This then showed as the contact tel no for the recipient, which maybe confusing.
29/04/11
Excellent efficient service. Courier a credit to your company. Have used your services previously and will definately use again. Many thanks
29/04/11
Excellent service, great price
29/04/11
My full address wasn't put on the drivers orders, so he called to the wrong place first off. Unfortunately there's no way of showing this
29/04/11
No comment left by this customer.
29/04/11
No comment left by this customer.
29/04/11
Courier failed to collect on the day they said they would
29/04/11
Many thanks brilliant service. Spoke to City Link (Newmarket) to confirm pickup time, personal & friendly service :-)
29/04/11
Poor CS on chat, Collection instructions not adhered to, very slow in updates. Not a good service. another courier better!
29/04/11
Our Response: It's clearly specified when booking that courier notes are for deliveries only.
If you have special collection requirements please contact City Link using the number in your control panel before the collection is made.
Excellent A++++++++
29/04/11
No comment left by this customer.
29/04/11
Good to know the driver so he knows where to look.
29/04/11
usual above standard service !
29/04/11
No comment left by this customer.
29/04/11
No comment left by this customer.
29/04/11
No comment left by this customer.
29/04/11
Picked up on the day. Good price
29/04/11
No comment left by this customer.
29/04/11
1st class wiil use you again do not loose your way as your company becomes more popular.
28/04/11
Thanks for your compliments - don't worry, we've always been committed to delivering service and value to our customers and always will be!
No comment left by this customer.
28/04/11
despatch labels not available for printing - again !
28/04/11
No comment left by this customer.
28/04/11
The only thing that we can think of, would be an email notification when the parcel has been delivered, otherwise a very good service.
28/04/11
excellent service, tracking very easy to follow a+ thank you
28/04/11
Excellent service, although the items were collected one day later than specified.
28/04/11
good price. quick action
28/04/11
Excellent service will use again
28/04/11
Parcel was collected and delivered by City Link as arranged thro' Parcel Monkey. Excellent servicee
28/04/11
Faster, cheaper than Royal Mail, and next day guaranteed. Wouldn't hesitate to use again. Absolutely brilliant, well done!
28/04/11
Brilliant service at a brilliant price!
28/04/11
No comment left by this customer.
28/04/11
deliver the parcel it was collected on the 21st anfd still had not arrived on the 28th when paid for nxt day it is a complete joke
28/04/11
No comment left by this customer.
28/04/11
Very good,
28/04/11
Easy to use, no worries!
28/04/11
Nothing really to say apart from keep up the great work, many thanks.
28/04/11
would love to see a £5 Inc for 5kg
28/04/11
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