We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,710 reviews.
Parcel picked up really quickly, but when I go to track the parcel,it says invalid shipment,so I have no idea where it is.
02/03/15
parcel wasnt collected until the day after it was booked in to be collected
02/03/15
Our Response: I am very sorry to hear about the service you have received somebody will respond to your support thread now
I have used your services before and each time its gets better. 5 stars. Excellent trackable service and great value
02/03/15
Payment required permitting card details to be stored, I hate that. Otherwise good.
02/03/15
Amazing service yet again
02/03/15
no issues. using the site is very easy.
02/03/15
Would be useful to have an estimated pick up time
02/03/15
Excellent service and very reasonable price. Will definitely use you again. Thanks.
02/03/15
No comment left by this customer.
02/03/15
thanks!
02/03/15
GREEEEEEEEEEEEAT!
02/03/15
Excellent service delivered the following morning
02/03/15
Fantastic service, Picked up & delivered within 24 hours. Couldn't be a better service A++++
02/03/15
No comment left by this customer.
02/03/15
No comment left by this customer.
02/03/15
The initial collection date and time was good but my parcel destination is USA and I haven't been able to track it!
02/03/15
No comment left by this customer.
02/03/15
Courier never collected on the correct day, 50 minute phone call to sort it out, parcel was delivered 6 days later. Disgraceful. Never again
02/03/15
Our Response: Sorry to hear about this, somebody will look into this for you now and respond via the support ticket on your account
Very pleased. Parcel collected & delivered on time. Surprised how easy the whole process with ParcelMonkey was. Will definitely use again.
02/03/15
Delivery address phone number not always available through e-bay so cannot fill that part in.
02/03/15
No comment left by this customer.
02/03/15
No comment left by this customer.
02/03/15
Fantastic service A *
02/03/15
Perfect service, easy and simple to do, only improvement would be price.
02/03/15
No comment left by this customer.
02/03/15
Good service
02/03/15
The autofill created from the postcode does not work correctly, it leaves "address line 2" or similar there and other problems, frustrating!
02/03/15
PARCEL ARRIVED A DAY LATE VIA DX WAS ONLY £1.45 CHEAPER THAN ROYAL MAIL NEXT DAY
02/03/15
Our Response: Thank you for your feedback someone has responded to your support ticket on your Parcel Monkey account
No comment left by this customer.
02/03/15
Very good
02/03/15
all good
02/03/15
No comment left by this customer.
02/03/15
Good service at competitive rate
02/03/15
A reliable and efficient service - thank you.
02/03/15
You are a terrible service, I will be claiming costs against you though the small claims court. Disgusting service
02/03/15
Our Response: I am very sorry to hear about this experience, somebody will look into your order now and will respond on your Parcel Monkey account
No comment left by this customer.
02/03/15
No comment left by this customer.
02/03/15
Item arrived broken meaning I had to pay for repairs
02/03/15
Our Response: I am very sorry to hear the item was damaged somebody can assist on your Parcel Monkey account
Disappointed that Parcel Force were unable to provide any idea as to collection time.
02/03/15
Excellent service! Would certainly use again!
02/03/15
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