We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,042 reviews.
Excellent service, don`t see how it could be bettered. Van drivers turn up on time, very polite and helpful.
29/10/10
Outstanding service door to door couldn't fault, all my queries answered quickly well done.
29/10/10
Silly old me used MY****** last time, never again you guys never let me down. I don't send many but thanks anyway. A Roberts
29/10/10
Keep it up. Well done
29/10/10
Telephone number so we dont have to wait 24hours to sort issues out
29/10/10
Good service but the facility for saving card payment details would be helpful.
29/10/10
No comment left by this customer.
29/10/10
Super service thanks
29/10/10
No comment left by this customer.
29/10/10
Never arrived,i had to go to the post office.Waste of money,reap off.People dont trust
29/10/10
2 of the items arrived damaged. I have sent an email for a claims form as suggested and have not heard anything.
29/10/10
it was fast and proffesional
29/10/10
great service again thanks!
29/10/10
No comment left by this customer.
29/10/10
Excellent !!!
29/10/10
your service was very good as usual,will use again and again..Colin
29/10/10
No comment left by this customer.
29/10/10
PARCEL MONKEY ARE THE BEST COURIERS WE HAVE EVER USED NEVER HAD A PROBLEM .YOU WAT SOME DELIVERED THEN CHOOSE PARCEL MONKEY !!!!!!!!!!!!!!!
29/10/10
collected on time, delivery fast, would definitely use again.
29/10/10
No comment left by this customer.
29/10/10
Thank you a straight forward transaction will use this service again
29/10/10
very good service
29/10/10
make contacting customer services easier when something goes wrong.. that is what customer services is for.. not when everything is fine!
29/10/10
very good service thank you
29/10/10
I was amazed at the efficiency throughout. I did not expect same day collection and was very impressed when delivered next day thank you
29/10/10
TOOK FAR TOO LONG TO RECEIVE FEEDBACK ON MISSED COLLECTION AND IN THE END HAD TO CONTACT PAY-PAL BEFORE ANY RESOLVE WAS MADE.
29/10/10
No comment left by this customer.
29/10/10
2 more of my parcels were da
29/10/10
collection very good friendly agent fast delivery very satisfied
29/10/10
Great service, posted a comment on Twitter regards @toysforoutdoors
29/10/10
perfect service. will use next time. 10/10
29/10/10
nice friendly and informative driver with good attention to all details.
29/10/10
No comment left by this customer.
29/10/10
No comment left by this customer.
29/10/10
Great service no problems would reccomend.
29/10/10
Well organized
29/10/10
You need the option to arrange collection from another address on a saturday.
29/10/10
Customer very happy with prompt delivery - positive feedback received. Prompt collection of parcel - excellent service in my opinion
29/10/10
No comment left by this customer.
29/10/10
Your service was excellent; it was exactly what I ordered, and you even stuck to the times I requested; thank you!
29/10/10
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