We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,091 reviews.
No comment left by this customer.
30/06/11
very helpful as my printer was not working. Thank you
30/06/11
Efficient service and simple to use website. A good saving too!
30/06/11
No comment left by this customer.
30/06/11
Reliable and solid service.
30/06/11
My parcel is lost and I am unable to contact Parcel Monky to get help. Feel completely helpless and frustrated.
30/06/11
Our Response: You can contact our team by pushing the 'help' button in the top menu. If your item is missing our claims team will be pleased to help you with the problem.
very good
30/06/11
Collected in reasonable time
30/06/11
driver polite and helpful. deliverys spot on. no problems
30/06/11
No comment left by this customer.
30/06/11
No comment left by this customer.
30/06/11
No comment left by this customer.
30/06/11
No comment left by this customer.
30/06/11
very quick delivery and overall very happy with the service
30/06/11
Next Day Service doesn't guarantee delivery next day. Only refund if 6 days late! Wow - misrepresentation I think.
30/06/11
Our Response: Sorry to hear your item was delivered late. Unfortunately this can occasionally happen although as you'll see from our other reviews, all of our carriers have an outstanding service level. We do offer a guaranteed service for a little extra where you can get your money back if it's delivered late.
Very reliable, Easy to organize! Would like the time slot back though!
30/06/11
No comment left by this customer.
30/06/11
No comment left by this customer.
30/06/11
Always a really good service!!
30/06/11
No comment left by this customer.
30/06/11
Good service thanks
30/06/11
Excellent service,great prices,helpful & pleasant staff, we use every day. A post code checker would be really helpful for bookings
30/06/11
No comment left by this customer.
30/06/11
For the 2nd time this week nobody has collected my item and I have had to take my parcels to the depot which has left me out of pocket...
30/06/11
All good. Very friendly driver from DHL, which always helps!
30/06/11
No comment left by this customer.
30/06/11
Fantastic service. Will use again.
30/06/11
very pleased with the overall service, will defo be using again
30/06/11
allways very quick and package arrives on time and undamaged.
30/06/11
Excellent, very quick, cheap and efficient door to door service UK to USA with detailed tracking at every stage!
30/06/11
No comment left by this customer.
30/06/11
excellent
29/06/11
No comment left by this customer.
29/06/11
No comment left by this customer.
29/06/11
No comment left by this customer.
29/06/11
No comment left by this customer.
29/06/11
Excellent. Very smooth. Would definitely use service again.
29/06/11
9.30 am pick up arrived 9.30am next day thats hard to beat !
29/06/11
picked up when arranged.Delivered 2days very happy
29/06/11
Had a few problems with city link collections but very impressed with parcelmonkey customer service, well done.
29/06/11
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