We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,766 reviews.
Very Good thank you
18/10/14
Would have preferred the delivering driver to have confirmed the name of the receiver rather than just 'illegible'
18/10/14
Did exactly what it said on the can.
18/10/14
First time we have used your service and have been very impressed
18/10/14
no tracking number or contact details provided. Parcel not collected on agreed date.
18/10/14
Delighted the driver collected on the Mon and my parcel arrived on the Wed,with an uncomplicated system..
18/10/14
brilliant service many thanks.
18/10/14
fix label issues i can never print labels so i can drop off a parcel. tried on 4 different computers! ðŸ˜
18/10/14
Parcel has not been deliver in the timescale provided when I booked it, extremely disappointed.
18/10/14
Ran very smoothly - picked up and delivered a dining table within 24 hours.
18/10/14
no comment
18/10/14
No tracking, wrong customer address on record, parcel lost.
18/10/14
Your overall service was excellent with the parcels arriving on time with good communication we could follow easily.
18/10/14
Narrow window for parcel pick up
18/10/14
straight forward,price competitive, easy to use ,all great will use again thank you
18/10/14
It would be excellent if all labels/custom documents could be emailed to avoid any confusion as to what needs to be on the parcel.
18/10/14
no comment
18/10/14
no comment
18/10/14
Excellent clear and easy website.... great communication throught collection and delivery... Thank you
18/10/14
parcel not collected so not delivered to me and was supposed to be getting fitted over weekemd. disgusted
17/10/14
i am still awaiting to hear back as parcel hasnt been delivered trying to contact you several emails no response putting in claim as insured
17/10/14
Very happy indeed, will use your service every time from now.
17/10/14
no comment
17/10/14
no comment
17/10/14
all ok thanks
17/10/14
no comment
17/10/14
very clear website, prompt collection & delivery. Many thanks
17/10/14
Good quick delivery at a fair price
17/10/14
Parcel was NOT collected!!!! AND I EXPECT A FULL REFUND!!!!
17/10/14
Parcel NOT collected on stipulated day, after waiting the WHOLE day. Had to chase only then told would not be collected.Just NOT good enough
17/10/14
Parcel Monkey my favour Shipping company!!! A+++++++++
17/10/14
Had no complaints from the person I sent the parcel to
17/10/14
no comment
17/10/14
Fantastic service Shetland Islands to Netherlands in less than 5 days well done 10/10
17/10/14
Picked up on time as promised and delivered safely....what more can I ask?
17/10/14
no comment
17/10/14
Very pleased. Perhaps some indication of when collecting would be better.
17/10/14
no comment
17/10/14
no comment
17/10/14
nice company.
17/10/14
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