We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,478 reviews.
I was very unhappy with the service. Paid for 2 day delivery it took a week! They couldn't find the address but never contacted me at all.
24/11/14
Brilliant service. I could see my parcel land in Denmark, and was then delivered 3 hours later
24/11/14
Collected and delivered as expected - what more could a customer ask for!
24/11/14
Maybe try and pick up a bit quicker
24/11/14
No comment left by this customer.
24/11/14
On time delivery
24/11/14
Good service. An estimated time for collection would be helpful
24/11/14
No comment left by this customer.
24/11/14
No comment left by this customer.
24/11/14
The recipient hasnt recieved the parcel yet so its difficult to give a some decent feedback based on that.
24/11/14
Courier didn't turn up
24/11/14
Our Response: Dear Customer, a customer service agent will be in touch shortly to arrange a new collection
Good, immediate service without too much fuss! Thank you
24/11/14
good service, quick pick up and delivery
24/11/14
Very good service thank you
24/11/14
No comment left by this customer.
24/11/14
No comment left by this customer.
24/11/14
No comment left by this customer.
24/11/14
good service, thank you
24/11/14
Providing a time for pick-up would be the only improvement suggested
24/11/14
you were good. Thankyou
24/11/14
Excellent service as usual
24/11/14
Order process simple and collection always on the day promised
24/11/14
perfect would use again
24/11/14
very good service and easy to use
24/11/14
No comment left by this customer.
24/11/14
Very Poor I paid over £70 and no packages were collected and no phone call left for me either and my packages were very urgent
24/11/14
Our Response: Dear Customer, a customer service agent will be in touch shortly
No comment left by this customer.
24/11/14
Good service- n Ireland to Bilbao. Arrived as scheduled. Would use this service again to locate a courier. Thank you.
24/11/14
Quick and easy process, would have been good to have an idea of time of collection but very good thankyou
24/11/14
Parcel was not picked up on the day specified i had to ring Courier 3 times to get this sorted out - it was not delivered until the 21st
24/11/14
Our Response: Dear Customer, a customer service agent is just speaking with the carrier upon this order for you. They will be in touch shortly.
Very Good
24/11/14
Great Service
24/11/14
No comment left by this customer.
24/11/14
No comment left by this customer.
24/11/14
Fantastic service. Great price and very quick
24/11/14
Very happy with service
24/11/14
No comment left by this customer.
24/11/14
No comment left by this customer.
24/11/14
Fantastic. Thank you
24/11/14
Please reply to the email I sent a few days ago as I am having problems tracking my orders
24/11/14
Our Response: Dear Customer, a customer service agent is investigating this for you and will be in touch shortly upon an update.
