We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,354 reviews.
Everything has been great except one week when my usual driver was on holiday and the stand in missed two collections, week 13-17th Sept.
27/09/10
Excellent service, good value.
27/09/10
did not end up using you in the end and you lost me £60
27/09/10
Service is very good. Would like a contact number to contact for small minor queries.
27/09/10
No comment left by this customer.
27/09/10
Easy and quck to opeate =
27/09/10
WE'D HAPPILY SPEND HUNDREDS MORE POUNDS WITH YOU IF YOU WOULD SIMPLY ALLOW US TO SAVE AN ADDRESS INTO THE ADDRESS BOOK FROM THE BOOKING PAGE
27/09/10
Our Response: Thanks for the tip! We'll get this added this week.
Geat. Easy to order and seamless pickup. The recipients of parcels are impressed that they can track their delivery as well!
27/09/10
find it a little frustrating that the consumer cant talk direct to an agent, as replys take to long. a contact number would be good.
27/09/10
No comment left by this customer.
27/09/10
YEAH GOOD STUFF COULD BE A BIT MORE COMPETIVE ON BIGGER PACELS
27/09/10
easy to use website & booking procedure. promt pick-up. excellent service - thanks
27/09/10
very good service thank you
27/09/10
again excellent service, can't fault it !!!!
27/09/10
I would have liked to have known within a 2 hour timescale when the parcel would be collected. I ended up waiting until 4pm.
27/09/10
spot on service used before will use again.A1 prices.
27/09/10
Excellent and prompt service. Highly Recommended.
27/09/10
very pleased. easy to use site. and cheaper than any other for most items. cheers. will be using in the future for sure.
27/09/10
No comment left by this customer.
27/09/10
Came within the time i asked for wish was really handy
27/09/10
Very pleased that parcel was delivered on time but would have liked some tracking information to be available.
27/09/10
No comment left by this customer.
27/09/10
Excellent
27/09/10
Collection never happened for 3 days very unprofessional
27/09/10
No comment left by this customer.
27/09/10
Easy, Simple. Great service
27/09/10
No comment left by this customer.
27/09/10
The pickup went well --but you failed to pass on the info that I submitted to help him find me,sat navs, mislead my address.
27/09/10
No comment left by this customer.
27/09/10
No comment left by this customer.
27/09/10
To date I have used this service twice and found no reason to be other wise happy with your service.
27/09/10
You screwed up one thing badly your records were wrong or staff wrong. One out of six went bad we will see for the future.
27/09/10
No comment left by this customer.
27/09/10
Polite staff, always efficient with collection and delivery, never had damage to parcels
27/09/10
Great price, easy to use, great tracking :)
27/09/10
No comment left by this customer.
27/09/10
The recepient claimed the item was left outside all weekend in the rain which had damaged it due to the rain penetrating the box.
27/09/10
Our Response: Sorry to hear your item was damaged, but all items must be signed for. Open a ticket and we'll try to find out who signed for it.
very good , will definately use you again thank you for a speedy easy collection and delivery will certainly recommend you
27/09/10
Great price, fast service and reliable deliveries. Will continue to use.
27/09/10
cant get the My Orders page to look at my orders and still no refund. so not very good but you are cheap.
27/09/10
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
