We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,029 reviews.
a bit more stability in delivery and collection times would be nice thanks
29/09/10
No comment left by this customer.
29/09/10
The 1s time I used this service, no problems at all. 2nd time I had 3 missed collections. Cant fault communications though.
29/09/10
GREAT SERVICE. THANK YOU.
29/09/10
couriers very prompt - price good - recommend to all - a good service - only 1 thing - wish had a phone number to call when need advise x
29/09/10
A great service
29/09/10
It would help if your driver did not lie about turning up and finding no one home when people waited in all day.
29/09/10
PARCEL MONKEY ALWAYS PROVIDE A RAPID SERVICE AND IM VERY HAPPY WITH THEM
29/09/10
have always done me proud but had one failed collection as the driver says he had no details of the parcel he was collecting
29/09/10
No comment left by this customer.
29/09/10
No one came to another couriers!
29/09/10
No comment left by this customer.
29/09/10
No comment left by this customer.
29/09/10
excellent service
29/09/10
No comment left by this customer.
29/09/10
Fabulous, efficient and above all easy to use.
29/09/10
No comment left by this customer.
29/09/10
No comment left by this customer.
29/09/10
Have never missed a collection, and are usually within the allocated time slots. Would prefer more specific slots though
29/09/10
fast, reliable, my only suggestion is when city link collect the items can they give a reciept for collection
29/09/10
No comment left by this customer.
29/09/10
Require same day collection (as you do for ebay) with next day delivery
29/09/10
Our Response: Hello, we do offer this service if you book before 10.30am.
Collected and delivered as ordered, good on-line booking system, very pleased thanks.
29/09/10
No comment left by this customer.
29/09/10
No comment left by this customer.
29/09/10
Did not pick up on day specified, which meant item was delivered day later than required!
29/09/10
I am so pleased with your service, Parcel Monkey is now the only courier service I use for my deliveries.
29/09/10
Offer a better deal for loyal customers? Maybe a special discount or account services.
29/09/10
No comment left by this customer.
29/09/10
amazing price - quick service - web site a bit messy though - arranged quote THEN had to register and go through process again
29/09/10
Cut the price and offer a delivery by yesterday service.
29/09/10
No comment left by this customer.
29/09/10
i have used you for a few collection/deliveries and have had nothing less than an excellent service from you. Thankyou
29/09/10
No comment left by this customer.
29/09/10
No comment left by this customer.
29/09/10
Quick pick up of the parcel, delivered next day to an obscure address in the midle of nowhere. Brilliant price, brilliant service.
29/09/10
Excellent service collection good delivery good thank you
29/09/10
work the same as parcelforce does with paypal..
29/09/10
Happy with the service. Thank you.
29/09/10
It woul be a lot more helpful if you had a contact phone number to call when things go wrong rather than relying on someone emailing you!
29/09/10
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