We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,772 reviews.
good service easy to follow instructions hassle free thanks
11/12/10
Please make the parcel tracking button much more obvious on the 'Dashboard'. It works very well, once you've found it!
11/12/10
Excellent service, very satisified
11/12/10
No comment left by this customer.
11/12/10
Pickup was very slow - due to adverse weather I assume. I will use you again though.
11/12/10
Parcel monkey excellent. However are still waiting for parcels to be delivered by City Link 2 weeks later, they are still in the system?
11/12/10
I thinl the weather was aginst you in getting delievery on time!
11/12/10
No comment left by this customer.
11/12/10
Very clear instructions. Very prompt collection. Delivered as specified. Brilliant!
10/12/10
No comment left by this customer.
10/12/10
Collected within time slot and left relevant paperwork...great thanks!
10/12/10
Continuous faultless service. 100% tracking info.
10/12/10
brilliant in all aspects 10 stars
10/12/10
Excellent cheap. efficient service. City Link who did the job were obliging too, pikcing up a basically unpacked item! Thanks all round!!!
10/12/10
No comment left by this customer.
10/12/10
Not having a customer sevice phone number is a problem. Sometimes it takes too long for a reply from you by email.
10/12/10
No response for 48 hours - what is there to feedback on that
10/12/10
First order was ok, but second time no one came to collect. Imposible to contact or to get any info on progress. Appalling service. Avoid!
10/12/10
No comment left by this customer.
10/12/10
No comment left by this customer.
10/12/10
Took over a week to collect. Poor communication & service. Had to keep chasing up to have goods collected.
10/12/10
TOTAL LACK OF COMMUNICATION RE' NON COLLECTION OF PARCEL DUE TO WEATHER AND RESCHEDULING COLLECTION
10/12/10
VERY GOOD, THANK YOU
10/12/10
No comment left by this customer.
10/12/10
You cancelled my order with no explanation or apology! Very poor service.
10/12/10
VERY GOOD, THANK YOU
10/12/10
very slow on delivery. tracked the parcel yesterday and it said would be delivered yesterday tracked today and it wasn't till this morning.
10/12/10
Our collection was not collected on the date, no notification informing us of a delay, still not collected 4 days later & no reply to email.
10/12/10
appreciated speed and ease of use , many thanks!
10/12/10
No comment left by this customer.
10/12/10
I think City Link did very well considering the weather conditions, especially as we live in a remote location.
10/12/10
vey effiecient..reliable..thanks
10/12/10
Very Poor Service this time. Order failed to book correctly then 2 Days to collect and then not delivered 3 days after. Not usual standard
10/12/10
Well priced. Parcel collected on time and delivered on time. First time we've used. Very happy
10/12/10
use a credit card processor other than paypal - paypal is rubbish
10/12/10
Really competitive prices, Super fast collection and delivery. Will definately return again :)
10/12/10
No comment left by this customer.
10/12/10
No trouble untill the last 2 orders, poor customer services, generic response, refunds not given when promised in allotted time scale
10/12/10
First time user, found it easy to fill out details online, picked up & delivered as promised, will use again in the future..
10/12/10
No comment left by this customer.
10/12/10
