We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,361 reviews.
NORMALLY SPOT ON SERVICE BUT THIS BAD WEATHER HAS NOT DONE YOU PROUD, BETTER IF YOU HAD NOT KEPT TAKINGS ORDERS THAT COULD NOT BE FULFILLED
12/01/11
On time and fast delivery 5 Stars
12/01/11
parcel monkey service was good city link was rubbish parcel not collected
12/01/11
Very fast collection. Easy booking online
12/01/11
The pickup was great & on time but delivery took 6 days longer than stated! The person who purchased the item was getting upset!
12/01/11
No comment left by this customer.
12/01/11
parcel was late by 1 day as was on next day delivery but failed to show up, the following day it did.otherwise all is well..thankyou.
12/01/11
EXCELLENT SERVICE
12/01/11
No comment left by this customer.
12/01/11
No comment left by this customer.
12/01/11
No comment left by this customer.
12/01/11
great service !!!!!!!!!!!!!!!!
12/01/11
Rubbish, no collection AGAIN from Courier and Parcel Monkey seem indifferent to my requests for refunds
12/01/11
No comment left by this customer.
12/01/11
Be at the end of phone problems resolved instantly. In a world next day delivery as you offer waiting for a an email after 48hr don't work!
12/01/11
No comment left by this customer.
12/01/11
Excellent parcel service to France. Very efficient and excellent price.
12/01/11
Courier have failed to collect twice now,advisable to change couriers
12/01/11
not enough updates, account still saying collected.
12/01/11
Discraceful didnt turn up to collect parcel and said i had missed the collection! Never use this service again!
12/01/11
not impressed this time, not due to the lack of a delivery but no response to my contact after 4 days, and 3 emails, quite poor
12/01/11
I am still awaiting up-lift of parcels. Having waited in all day last Friday, nobody came!! I've been unable to get any reply from Courier!
12/01/11
No comment left by this customer.
12/01/11
No comment left by this customer.
12/01/11
No comment left by this customer.
12/01/11
Cheap and efficient!
12/01/11
your driver didnt take a bag as the website at least implied (why wouldnt he have bags?).
12/01/11
Despite 2 enquiries being made, they were unsuccessfully resolved resulting in business being given to Royal Mail. Refunds now due
12/01/11
have used 5 times and has been all good thankyou
12/01/11
Now that the bad weather has mostly gone, an efficient collection. Thanks - I'm a convert to Parcel Monkey!
12/01/11
X4 Times you have not collected the booked & paid for parcels, No replies to emails, HAD TO GO THRU PAYPAL FOR REFUNDS ABSOLUTELY USELESS
12/01/11
No comment left by this customer.
12/01/11
Fast service, easy seriwis Internet. Perfect contact . ++++++++++++++++++ :)
12/01/11
Went smoothly, no problems.
12/01/11
It would be nice for the delivery person to come between the time requested, although delivery man nice and polite
12/01/11
No comment left by this customer.
12/01/11
great
12/01/11
No comment left by this customer.
12/01/11
parcel collected on time, but doesnt appear to have been delivered, and Courier have not been available by phone/email for the last 2days.
12/01/11
I find it disgusting that you cannot get in touch with yourselves except for an email system which takes forever to get a reply
12/01/11
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