We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,931 reviews.
Simple transaction for sending a return parcel back to Germany
10/05/21 by Richard Ward
Delivery arrived too quick with in 48 hours which I was actually expecting in 3 to 5 days.
10/05/21 by Customer
Fantastic service was delivered really quickly without any problems at all , will use service again thank you
09/05/21 by Maureen Fortune
PLEASE BEWARE OF USING THIS COMPANY!!! PLEASE BEWARE OF USING THIS COMPANY!!!! USE DPD INSTEAD or Deal with the companys direct they are advertising. It is important you dont use a third party.. If you have any issues there only contact is email and no direct telephone number.. Very hard to resolve any problems!!! Ive only used them once and Ill never use again... DONT MAKE THE SAME MISTAKE AS I DID!! They collected my item to take back to manufacture and the item In question was damaged so the manufacture wouldnt expect it back.. Ive tried to resolve the matter with parcel monkey due to paying the extra for insurance cover as it was quite expensive.. They have refused to reimburse me for my losses and Im in the process of taking the matter further.. we have a thing called consumer rights act and they had a duty of skill and care when taking and handing the item.. They have not complyed with the law at all!! Due to not being happy with the resolution Ive asked to see there ADR scheme which means a third party comes in to play to make sure I get the right resolution.. Ever company should have this in place!!!! They have ignored all this and now disposed of the item so Ive lost everything... I cant stress to you all enough, PLEASE DONT use these and fall into the same situation as I did.. And just to add, Im not surprised its was damaged when I stated its was 40kg and one person came to collect.. we all know HSE recommend 25kg per person in manual handing so the putting there deliver drivers at risk of injury.. Im not interested in your reply on the review.. Ive spoke to your customer service and not happy with the out come!!! So your feed back is meaningless and doesnt change a think if I contact though my parcel monkey account .. so dont try and fool people as if your happy to resolve the issue..
09/05/21 by darren atkinson
I shipped a package from the UK to Portugal. When I booked and filled in all the information about the contents of the package, there was no mention to the fact that de package would be stopped in another country (France) and that this would mean that I would have to pay an absurd amount (around 175€) so that they would allow the box to continue its journey. The package contained only personal items, clothes and a book, why would someone have to pay taxes over personal items? There are direct flights between the UK and Portugal, why was the package in France? It doesn’t make any sense. In the end I could choose between paying the absurd fee or return the box back to the sender, which I did, but of course lost the amount I had payed to ship it in the first place.
09/05/21 by Customer
Excellent services very helpful, very satisfied with the services, this is very honest review iam more then happy to recommend them.
09/05/21 by Customer
Everything was perfect from collection to delivery and tracking information including the reasonable postal costs
09/05/21 by Robert Nowell
Great service highly recommended 5 star
09/05/21 by Barry Mansfield
Great, easy to use service. Thrilled to have discovered you.
09/05/21 by Mrs. Hodson
Orders picked up friday fresh bait paid for next day delivery and it didnt turn up Courier picked up 1 and parcelforce picked up the other one neither have arrived ????
09/05/21 by Lee Williams
Really excellent service and notified of progress throughout.
09/05/21 by Chris Litton
I booked through parcel monkey and it was almost half the price it would have been to book with Royal Mail directly great service
09/05/21 by Steven Richford
Always seamless efficient and value for money! Tracking feature is so valuable!!
09/05/21 by Ciaran Headley
Easy to use website
09/05/21 by Customer
I had engaged parcel monkey to collect and deliver an item that had to be returned to seller . They contacted us to say that our parcel could not be delivered for an unknown reason and had to be disposed of . Because we hadn’t taken insurance , that was basically it . Asked what had happened and that we weren’t happy and wanted our goods returned and again, that’s it , and if we want to appeal it , there’s the link , carry on ! . Absolutely terrible service , when it goes well it’s all good but if there’s a problem, they just fob you off , please avoid using them and pay slightly more for better service . And when parcel monkeys marketing team read this , yes please contact me for further feedback .
09/05/21 by john flavin
Scammers!!!!!
09/05/21 by Kamil Kierzek
This was excellent experience for sending parcel through parcel force which was much cheaper and of course five star for quick delivery.
08/05/21 by Mrs Hafeez
Great thanks...
08/05/21 by Andy
Very easy to arrange collection and make the payment. Collected within the time frame, very good.
08/05/21 by Customer
Always used parcel monkey good service
08/05/21 by Customer
Great as always.
08/05/21 by Adrian Szutran
Very happy with the service. Parcel already reached Dubai today.
08/05/21 by Friend of Ted
Clear and concise process online, easy to order, quick and convenient collection and speedy and safe delivery overseas.
08/05/21 by DET1
Great company to deal with. Competitive, and good if there are any problems
08/05/21 by Martin Sowter
Really simple & easy to use
08/05/21 by Customer
Late parcel again, currently 2 weeks late on a 5 day delivery. No email reply to my email. Won’t be using again
08/05/21 by Customer
I have use parcel monkey regularly for over 2 years to send parcels within the UK and around the world, particularly to the USA. Pricing is very competitive and have never had any problems. I can totally recommend them and will continue to use them.
08/05/21 by jeff
Superb service latexandlovers.co.uk
08/05/21 by Customer
Parcel Monkey took my parcel on 26/10/20 charged over £40 for shipping, Then rejected shipment, charged over £20 to return, never offered any refund of original payment, contacted customer service, still waiting for reply 7 months later, seems like this company is untrustworthy, fraudulent !!!
08/05/21 by iftakhar hamid
Perfect snd brill price
08/05/21 by Customer
Stay away scammers!!!!
07/05/21 by Kamil Kierzek
Never heard of this company before. The recipient mentioned them to me. I have them a try and they had great prices, eaay to use website and parcel was delivered next day
07/05/21 by GLYN
Really good :)
07/05/21 by Customer
I booked (Ref:PM9494079) and paid for the next working day service. But courier didnt turned up to collect the parcel. I called the customer service and they replied, they are just comparison site and they cant take responsibility of not delivering the service for what I paid. I told them, if Parcel Monkey is a comparison site, they shouldnt take the payment and manage the services. They should redirect to the service provider. CS person kept refused to take responsibility and ask me to pay premium rate for Saturday collection service to deliver on the time I already paid for. Or wait to rearrange collection and delayed delivery. Also, there is no local customer service to understand the local terms and situation.
07/05/21 by Sabesh
Great service
07/05/21 by Janet Syme
Excellent, parcel got rep of Ireland quicker than a letter!
07/05/21 by Davis Mrs
Great experience!
07/05/21 by John B
Great service, sensibly priced. Parcel Monkey is my first choice when sending a parcel these days. It has a wide range of fully-tracked couriers, including DHL Parcel UK and DPD. Optional insurance is available for those valuable packages, and unless youre sending something mega-expensive, the premium is really quite modest, and increments based on the value.
DHL Parcel UK usually comes out as the cheapest option - but they are by no means a budget brand. Never had a problem with them and would recommend.
07/05/21 by Tom Booroff
I had very pleasant experience using parcel monkey. It is my first time sending parcels abroad so, understandably, I was worried how would the whole thing goes. Well, it went very well from booking to ollection to tracking to delivery. I am very pleased with the service and I certainly highly recommend it.
07/05/21 by Ahmaf
Terrible customer service, I sent a parcel with them, received a notification that I needed to pay more money because the weight was wrong (weight was on the box). A few days later I received the parcel back to me but the useful lad said he would deal with it. Weeks later nothing then I contact again to find out the system offered me a form to be filled out within 7 days but that email went to spam so it was missed. Now they say I can’t have the money back. Not on, poor service, #paycheaploseout. Should have stuck with main players.
07/05/21 by Andrew
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