We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,931 reviews.
Parcel returned after 3 weeks and I had to arrange collection... Customer service didn’t have a clue. Probably my worst delivery experience - even make Hermes look good!
11/05/21 by Dick Barton
No issues the normal excellent service
11/05/21 by MARGARET OTWAY
Easy to use and value for money.
11/05/21 by TOM MORELAND
Excellent service n will always use this service in the future.
11/05/21 by Customer
After parcel2go failed to collect my parcel, I booked with Parcel monkey. Excellent responsive and reliable service.
11/05/21 by Customer
Brill.... thanks
11/05/21 by Ian Thompson
Its said 2 days delivery from UK to Belgium but took 3 days to leave UK and stuck in the customs for 5 days now. Hope it will arrive soon.
11/05/21 by Masa
Easy to use. And good options.
11/05/21 by Charles Jardine
Great, easy to use and reasonably priced service
11/05/21 by Customer
Very impressed with the service provided by Parcel Monkey UK. We were nervous sending an expensive parcel to Europe but the parcel arrived on time and with no problems due to customs etc. The price was very reasonable and the website easy to use once we got the hang of it. Will use again!
11/05/21 by Liz Steadman
Easy to log on to website. Ordering easy good invoicing. Prompt collection service.
Thank you for a reliable and efficient service.
11/05/21 by Mrs Vera Mobs
all good as usual,my first choice
11/05/21 by kate
I had a parcel which needed to be collected, Parcel Monkey was recommended, so checked them out.
They provided a great price,all the labels etc.and arranged for a courier service to collect and deliver the package,I didnt have to do much,just follow their simple instructions .
All in all a great service,and more than reasonable cost.will certai ly use them again
11/05/21 by nick squires
Easy to use, and reasonable price, what more do you need?
11/05/21 by Jason
Apart from the inability to use anything other than letters or numbers in the address field, the service was flawless
11/05/21 by Ian Butcher
Very efficient and helpful service
11/05/21 by sm
Very good value, fast and easy
11/05/21 by Wendy Clarke
All went smoothly very happy!
11/05/21 by Mr Parker
A very easy and simple service to use and a great comparison site
11/05/21 by Isabella
Fab as always. 5 stars from us.
10/05/21 by Jacinthe
Very easy to use, convenient & affordable
10/05/21 by Lovestruggle
I have been using your service for a long time and have always been satisfied with your collection of my parcels and the deliveries, but I am very disappointed on your most recent collection. I arranged a parcel collection last Thursday and paid for next day delivery service through Courier. I was sent an email on Thursday morning from Courier telling me they would be collecting my parcel and giving me a late morning slot. This time came and went and nobody turned up. I tried to track my parcel on the Parcel Monkey website only to tell me the obvious, Courier had no record of the consignment...Well you wont if you dont collect when you say you would. The only option I had was to rearrange for the Friday. This was a birthday present for a family member that I wanted them to receive before their birthday on Sunday 9th May. So not only have you let me down with not delivering my parcel the next day, but you cannot deliver my parcel on the Monday either! Courier message me again and say delivery is for Tuesday 11th May! (Believe that when I see it) my parcel is 4 days late. This is not acceptable!!!!
10/05/21 by Dave Jackson
Excellent service. Would definitely recommend.
10/05/21 by Sean
I had sent 4 packages, 40 kg approximately of pottery. One dish and a lid was broken out if 100 items. Picked up in 1 day and delivered the next. Delivery time was excellent and prices were great.
10/05/21 by Mel
Collection without any issues. Fast delivery.
10/05/21 by Marzena Jagoda
Easy to use and offers plenty of choice across a number of different carriers.
10/05/21 by Ian Kendall
Fast, reliable professional
10/05/21 by Customer
Parcel collected as instructed and delivered on time and in perfect condition - thanks
10/05/21 by Johnny
Ive used Parcel Monkey quite a few times and its always worked well for me.
10/05/21 by customer
Excellent service at a great price, would strongly recommend !!
10/05/21 by Anthony Taylor
Could not fault the service. Competitive and straightforward. Download return label, print off and post parcel.
Would use again.
10/05/21 by Geoff Rees
always a good service.
10/05/21 by John Proctor
Very good service this, like the prices and the setup.
Good feedback during delivery.
10/05/21 by Mr Hartup
International parcel DPD was used, which then turned out to be Courier, which I wanted to avoid, even though I was not informed of this choice on order. Item held at customs, very poor communication from parcel monkey, no urgency to help me out. When told they would work for me immediately to resolve, two months went by with no contact so I chased them up and just got an ‘apology nothing we can do’. This has cost me financialy and my own business reputation has suffered.
10/05/21 by Steve Rowe
Customers hasnt received parcels yet and one has only just been collected from the drop off point
10/05/21 by Customer
Excellent service, couldnt fault it, quick, efficient,very reasonable price and website a doddle to use and book courier. Highly recommend.
10/05/21 by Customer
Easy to navigate website and book the parcel. Drop off points clearly indicated on a map. Prices are reasonable.
10/05/21 by Customer
Parcel force tried to collect from wrong address. 7 days later parcel still not collected from correct address!
10/05/21 by Barrhead leather
I have used Parcel Monkey to send a parcel internationally. Instead of being delivered, the parcel returned to me after 2 weeks. I will not use this company again.
10/05/21 by Irena
Very easy and perfect to sort
10/05/21 by J pitman
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