We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,931 reviews.
First Class operation from start to finish.
Excellent communications and updates, combined with competitive prices.
Highly recommended.
19/05/21 by Terrence Thomas
Good service
19/05/21 by Kevin Hayden
Amazing and will definitely use again quality service for exchanging valuable goods
19/05/21 by Aaron
Good price, easy to use and all went well. Thank you ????
19/05/21 by Customer
This is the second time I have used Parcel Monkey, I could not be happier and will continue to use them when sending to Japan, its great the information the recipient gets as the parcel travels.
19/05/21 by Customer
Excellent service - why go elsewhere?
19/05/21 by Customer
Highly recommended! Plant trees every time you send!
I discovered Parcel Monkey a few months ago when I was desperately looking for a courier for parcels longer than 1 metre (which I quite often have to send, being a freelance artist who works on large canvases). Since I heard about your pledge to plant trees, I not only keep coming back to send parcels, but I tell all my clients about Parcel Monkey when I send their commissioned artwork.
19/05/21 by Miss Lois Cordelia
Shocking service Fail to pick up parcels, numerous issues and they fob you off when raising a complaint. I strongly advise anyone to just deal with couriers directly or other similar sites due to their complete incompetence. Despite being a customer for quite some time and spending a considerable amount of money they fail to want to address any issues that you experience and clearly do not value their customers, AVOID !!!!!!
19/05/21 by Will Hobson
Very good service from start to finish
19/05/21 by Customer Mr Mackie
Very good prompt and efficient service.
19/05/21 by Gerry Aberdeen
I use this service multiple times a week and never have any issues.
19/05/21 by Sarah
The best way to get the cheapest shipping
19/05/21 by Martin Bell, MHB motorcycles
I posted parcel on the 8th of May the delivery was 4-5 days. We’re now on the 18th of May and it has still not arrived. The Birthday is today so havent even got there cards in time Very disappointed
18/05/21 by Customer
Good value for money
18/05/21 by Kuda
my package was delayed more than one week, ended up paying lots of money to store my large parcel because the recipient left the address. Customer service didnt respond to my query on time. poor customer service
18/05/21 by RS
Reliable company
18/05/21 by JB
Excellent service. Quick and efficient and very competitive prices.
18/05/21 by Lesley Clark
The parcel was picked up as arranged. All went very well and efficiently. Will definitely use again.
18/05/21 by Customer
Excellent and will use again!
18/05/21 by Anisah Hasan
Great service, beautiful packing, well done, thank you
18/05/21 by stringy
Online was half the price they quoted me at the post office.
18/05/21 by Margaret Earey
All good, very good prices, easy to use and within minutes I was emailed the Parcelforce label and correct customs document for France, the new arrangements following Brexit.
18/05/21 by JW
Good service all round
18/05/21 by Customer
Arrived safely at the destination within the time given. Couldnt ask for more.
18/05/21 by Customer
great to be able to find the best price and courier for the job, easy to use
18/05/21 by Bridget Whitehead
Very easy booking system and good prices. Reassured by simple insurance upgrades and also tracking and signature on delivery
Simple but very effective processes - thank you
18/05/21 by Nicky
All went very well.
18/05/21 by Juliette
I couldnt be more satisfied with the service. Relatively cheap and next day delivery
18/05/21 by RT
Organisation was easy, however goods damaged on arrival despite extensive packaging. Clearly goods must have been poorly handled.
18/05/21 by Surfer Soph
Really bad experience with their customer service reps after a parcel was returned to us by no fault of our own. And they made us PAY to get the parcel back. Awful company. Wont ever be using them again.
18/05/21 by Kiki
Using Parcel monkey is no problem at all. Would thoroughly recommend using Parcel monkey
18/05/21 by Mr Stephen
Parcel Monkey are a complete sham! If your parcel isnt successfully delivered instead of returning the parcel back to you (the sender address) They divert it to an unknown address in Southampton then ask you to pay to send it back to your address!??? or they will dispose of it... CRAZY! What a scam! Why not just be a decent provider and send it back to the sender. This is blackmail. PM9444233 Get back to me Parcel monkey!
18/05/21 by Marcus Wells
Excellent service as usual
18/05/21 by Mr. Joseph Nimmo
HAD TO TAKE THIS TO THE DEPOT MYSELF AS IT NEVER GOT COLLECTED!
18/05/21 by louise berry
Overpriced and no communication from the courier company on the other end.If if waited a week my cost would’ve been nearly halved!
18/05/21 by genevieve booysen
Parcelforce somehow managed to badly smashed up my well protected iMac. Were talking shatters here, not a little bump. They direct complaints to Parcel Monkey, through whom I bought the service. Parcel monkey, despite seeing photos, dont want to know, casually think its fine and give me copy & paste phrases basically saying tough... bye.
18/05/21 by Jamie
All good, easy to use web site. I have send 2 time to Netherlands and its all been good. It has been delivered for 1 week.
18/05/21 by Vincent Arolski
I don’t even want to give this company a star. We are a furnishing company and we have been trialing different pallet companies to see which one is the best and quickest. So we gave this company a chance. Cooked two large authentic wooden tables on a next day palletised delivery. Did the item arrive the next day? NOPE! It arrived to my customer over 2 weeks after collection! So in this time we kept chasing customer service because the tracking numbers did not work and the pallet company they used (dx) wouldn’t let us track on a parcel monkey tracking number either. So after 3 weeks of chasing, even my customer chased the pallet company to check and was told that pallets disappear very often and it’s a normal thing with them.... they wouldn’t allow me to take it to claims as a missing pallet, then FINALLY my customer receives his tables to find the delivery driver couldnt get the pallet off of his van! so unstrapped it!!!!!! damaged the tables lifting them off the pallet! i have beeb in touch with the claims department and because i couldnt produce them with an image of the packaging (which their collection guy had) they will not let me claim for the damaged items and my conoany has lots a LOT of money due to this. DO NOT RECOMMEND
18/05/21 by Chloe Harvey
Excellent pricing and simple process. Recommended
18/05/21 by Customer
Very good service I book on here all the time will use again and again very trustworthy
18/05/21 by Customer
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