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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,009 reviews.
No comment left by this customer.
30/05/13
A more specific pick up time would be a lot better as waiting in all day for courier can be annoying!!!
30/05/13
item damaged in transit
30/05/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
simple booking, great value for money and peace of mind provided. highly reconmended
30/05/13
Very good. Collection happened at 8.30am but would have been annoyed to have to wait all day - long window
30/05/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Very bad service, no refund given after damaging the parcel I send. Never to use them again !!!!
30/05/13
No comment left by this customer.
30/05/13
picked up fine, many thanks hilary
30/05/13
excellent-thx 4 taking hay !
30/05/13
No comment left by this customer.
30/05/13
No comment left by this customer.
30/05/13
No comment left by this customer.
30/05/13
No comment left by this customer.
30/05/13
No problems after numerous deliveries. very happy with service and pricing.
30/05/13
quick response, I can get my label immediately, which is good.
30/05/13
good system works well with city linc satisfied customer
30/05/13
No comment left by this customer.
30/05/13
No comment left by this customer.
30/05/13
Good Service - Thank you
30/05/13
No comment left by this customer.
30/05/13
No comment left by this customer.
30/05/13
You were great! Thanks
30/05/13
Smooth service - many thanks
30/05/13
No comment left by this customer.
30/05/13
Courrier said premisis were locked even though he parked on drive & drove off, had to re-shedule the collection. Very poor customer service!
30/05/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
Your order system is good, your reliability is good.
30/05/13
No comment left by this customer.
30/05/13
Good service
30/05/13
No comment left by this customer.
30/05/13
No comment left by this customer.
30/05/13
Easy to book courier. Collected on time and haven't heard from person it was delivered to so presuming all is fine. Good value too.
30/05/13
The only part that could be improved is to reduce the pick time - it's rather frustrating waiting in all day for you to arrive!
30/05/13
The parcel has not been collected
30/05/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
Parcel was not collected because they had a bag and it did not fit in the bag so refused to take it, i had to send it another way
30/05/13
Our Response: If your item was 40x40x10cm then it would fit in the bag. As it didn't then you clearly made a mistake when measuring the item and that is why it was rejected.
I am very pleased with the service provied by P. M.,it is efficient anticipates all requirements necessary at resonable prices. Thank you
30/05/13
Easy to arrange, pick up and delivery as promised
30/05/13
Collection and delivery on time, thank you.
30/05/13
And a big thank you for booking with us :-)
Can't think of a better way to do it - thank you.
30/05/13
Quick delivery; I suspect your driver took my baby teether from buggy next to door once I went for package, it shouldn't happen
30/05/13
What?????
No comment left by this customer.
30/05/13
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