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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,009 reviews.
quick delivery. perhaps you could offer a narrower time estimate for the collection. otherwise, good service.
31/05/13
very good affordable eady delivery
31/05/13
No comment left by this customer.
31/05/13
No comment left by this customer.
31/05/13
No comment left by this customer.
31/05/13
No comment left by this customer.
31/05/13
I need to make a complaint compensation claim. The delivery driver scratched all my expensive wooden floor. [email protected]
31/05/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
It would be great if you could direct emails with the address labels to a specified email address other than the person paying the freight
31/05/13
The person making the booking and paying is our customer and as such they get the labels.
Brilliant service
31/05/13
Thank you very much :-)
No comment left by this customer.
31/05/13
On website said would collect next working day, but was 2 days. Courier did not provide plastic wrap in addition to own packing as stated.
31/05/13
We do not state that the courier you selected will provide additional wrapping.
This transaction could not be improved upon. Picked up and delivered when I was told it would be, and both ends very satisfied with P.M.
31/05/13
Thank you very much :-)
No comment left by this customer.
31/05/13
great thanks.
31/05/13
No comment left by this customer.
31/05/13
Fantastic service!!
31/05/13
Excellent can't find fault possibly it would be good to have an idea of times for collection and delivery
31/05/13
As was expected delivered on time to Germany always a worry when sending items out of the uk thanks
31/05/13
although this was not a standard delivery or parcel it was still delivered on time without fuss
31/05/13
No comment left by this customer.
31/05/13
Needed Pick Up and Delivery Service for kitchen door. Went well and at a good price, would use again
31/05/13
Fantastic news!!
Very good and prompt service, however I believe that customers should be able to telephone in case of any problem.
31/05/13
Simple, safe, sure: once again. Use the professionals.
31/05/13
No comment left by this customer.
31/05/13
absolutely superb, i'll be using you again
31/05/13
Once again my parcel was damaged.
31/05/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Great service as always!
31/05/13
Good service, fast with reasonable price
31/05/13
No comment left by this customer.
31/05/13
The delivery was delayed by 1 day. The City Link driver said no-one was in & that he had left a card. No card was left.
31/05/13
The tracking shows an attempted delivery at 12:32 on 28.05.13 so I am sure if someone was home the driver would have handed it over rather than come back the next day.
No comment left by this customer.
31/05/13
No comment left by this customer.
31/05/13
Efficient booking and good service
31/05/13
No comment left by this customer.
31/05/13
No comment left by this customer.
31/05/13
no comment
31/05/13
After an appalling attempt at using ******, I found Parcel Monkey via Google. Website, Booking & Courier Service ALL 5*.
31/05/13
Thank you for making your first booking with us and please come back soon :-)
The parcel arived on the day you said it would and within the time frame you gave so alls well. I will definitely use you again
31/05/13
Thank you very much.
Good easy fast service
31/05/13
no comment
31/05/13
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