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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,017 reviews.
Picked up on time, Delivered on time. That's the service we pay for. Good Work.
05/06/13
If you could give your customer some a block of 4 hours for example when the parcel may be collected.
05/06/13
Our Response: We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
no comment
05/06/13
Very good. Will use again
05/06/13
Fantastic news, Thank you very much.
no comment
05/06/13
no comment
04/06/13
no comment
04/06/13
Excellent service, parcel arrived in Europe very quickly, customer delighted, thank you!
04/06/13
no comment
04/06/13
The night freight tracking could be better, as it didn't show when it had been delivered
04/06/13
Nightfreight are working on their tracking technology and the improvements will be available during the summer.
No comment left by this customer.
04/06/13
No comment left by this customer.
04/06/13
No comment left by this customer.
04/06/13
Great service and would highly recommend
04/06/13
Thank you and it's great to see you will be recommending us.
As a returning customer, I am happy once again with the service. Thanks!
04/06/13
Easy to use service. Collection and delivery as stated which is exactly what I need when sending parcels.
04/06/13
Mg parcels were not collected on the day booked, but were collected the following day, which isn't great for my customers
04/06/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
couldn't get on to your website earlier today....
04/06/13
We have had some technical problems recently that were out of our control but all should be well now. Sorry for this but as I say these were beyond our control.
No comment left by this customer.
04/06/13
fantastic service, used many times and long may it continue at the same level of service. Thanks
04/06/13
Courier turned up as arranged..... This time! Quick delivery to Spain.
04/06/13
No comment left by this customer.
04/06/13
Parcels were collected 2 days late!
04/06/13
No comment left by this customer.
04/06/13
Every parcel i have sent to France has arrived there safely. Many Thanks
04/06/13
Can't knock the International prices with Parcel Force.
04/06/13
No comment left by this customer.
04/06/13
No comment left by this customer.
04/06/13
non collection agin this has happened twice in the last 10 deliveries
04/06/13
Our Response: On behalf of the courier concerned please accept our apologies for these late collections.
As always a great service
04/06/13
Really easy to use and great price. Thank you. I will use you again.
04/06/13
Fantastic news, Thank you very much.
Much better, Arrived roughly on time for collection and feedback shows the items arrived in good order.
04/06/13
No comment left by this customer.
04/06/13
No comment left by this customer.
04/06/13
No problem at all. Easier to use than some competitors
04/06/13
Perfect from start to finish Thanks.
04/06/13
No comment left by this customer.
04/06/13
Worked well thank you
04/06/13
No comment left by this customer.
04/06/13
No comment left by this customer.
04/06/13
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