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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,009 reviews.
no comment
31/05/13
no comment
31/05/13
No one collected the item....
31/05/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
al ok
31/05/13
Great service and very quick!!
30/05/13
no comment
30/05/13
Works perfectly
30/05/13
Amazing, super fast, thank you
30/05/13
Excellent Service as always
30/05/13
No comment left by this customer.
30/05/13
This is the first time I sent a parcel through parcelmonkey but I am really impressed with the service
30/05/13
No comment left by this customer.
30/05/13
No comment left by this customer.
30/05/13
My parcel was delivered to the wrong address. It was also left in a shed when I wanted it signing for!!! Will not be using again!
30/05/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Wonderful service and a very good value. Any chance you could expand to the USA? We need you here!
30/05/13
It's an area we have looked at so all I can say is watch this space!!
Very easy transaction! Highly recommend
30/05/13
No comment left by this customer.
30/05/13
Great service, very reliable and fantastic price. Thanks
30/05/13
No comment left by this customer.
30/05/13
No comment left by this customer.
30/05/13
No comment left by this customer.
30/05/13
i gave the address of my halls not post room for boxes to be collected and received no phone call today leading to a 'miscollection'
30/05/13
Excellent
30/05/13
There was no warning about having to have all parcels boxed until after payment, also the package turned up three days late after the event
30/05/13
Our Response: What do you consider a parcel to be then if it's not a boxed item?????
Great easy and reliable service as usual :)
30/05/13
No comment left by this customer.
30/05/13
Excellent service
30/05/13
No hassle easy to understand the only drawback is you dont ship bicycle boxes
30/05/13
No comment left by this customer.
30/05/13
No comment left by this customer.
30/05/13
If u cant do next day delivery dont charge for it, and then say u cant give refunds, 4days to deliver
30/05/13
Our Response: The goods were collected as planned on Friday 24th May and delivered on the next working day, again as planned, which was Tuesday 28th due to the Monday being a bank Holiday. If you wanted a Saturday delivery then you should have booked the Saturday service.
Brilliant! Majorly impressed :)
30/05/13
Thank you very much :-)
No comment left by this customer.
30/05/13
Quick and easy
30/05/13
First class service ,spot on.
30/05/13
This is my first try with PM. Parcel PM1884977. Nightfreight still have not collected 2 days after they were supposed to. PLEASE HELP URGENT
30/05/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
1ST TIME I HAVE USED YOUR SERVICE END OF MAY 2013, ABSOLUTELY A1,VERY SIMULAR PRICE TO HERMES BUT DELIVERED NEXT DAY INSTEAD OF UPTO A WEEK
30/05/13
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
30/05/13
No comment left by this customer.
30/05/13
Excellent service,collected & delivered on time at a great price
30/05/13
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