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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,923 reviews.
As a returning customer, I am happy once again with the service. Thanks!
04/06/13
Easy to use service. Collection and delivery as stated which is exactly what I need when sending parcels.
04/06/13
Mg parcels were not collected on the day booked, but were collected the following day, which isn't great for my customers
04/06/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
couldn't get on to your website earlier today....
04/06/13
We have had some technical problems recently that were out of our control but all should be well now. Sorry for this but as I say these were beyond our control.
No comment left by this customer.
04/06/13
fantastic service, used many times and long may it continue at the same level of service. Thanks
04/06/13
Courier turned up as arranged..... This time! Quick delivery to Spain.
04/06/13
No comment left by this customer.
04/06/13
Parcels were collected 2 days late!
04/06/13
No comment left by this customer.
04/06/13
Every parcel i have sent to France has arrived there safely. Many Thanks
04/06/13
Can't knock the International prices with Parcel Force.
04/06/13
No comment left by this customer.
04/06/13
No comment left by this customer.
04/06/13
non collection agin this has happened twice in the last 10 deliveries
04/06/13
Our Response: On behalf of the courier concerned please accept our apologies for these late collections.
As always a great service
04/06/13
Really easy to use and great price. Thank you. I will use you again.
04/06/13
Fantastic news, Thank you very much.
Much better, Arrived roughly on time for collection and feedback shows the items arrived in good order.
04/06/13
No comment left by this customer.
04/06/13
No comment left by this customer.
04/06/13
No problem at all. Easier to use than some competitors
04/06/13
Perfect from start to finish Thanks.
04/06/13
No comment left by this customer.
04/06/13
Worked well thank you
04/06/13
No comment left by this customer.
04/06/13
No comment left by this customer.
04/06/13
got to be the best service parcel monkey all the way 100% a credit to you xxx
04/06/13
Thank you very much. xxx
The parcel is still here. Can I have my money back please?
04/06/13
Our Response: On behalf of the courier concerned please accept our apologies for this and yes of course you will be fully refunded. Once again sorry.
No comment left by this customer.
04/06/13
Prompt collection and quick delivery
04/06/13
No comment left by this customer.
04/06/13
No comment left by this customer.
04/06/13
No comment left by this customer.
04/06/13
Parcel was collected a day late with no communication of this so i wasted 2 days waiting in for. I will never be using this again
04/06/13
Our Response: On behalf of the courier concerned please accept our apologies for this. Sorry and we will speak with them as this is not acceptable.
The website is nice and easy to use. Price was good. The shipping was very quick. The boxes came undamaged, as the items inside. Well done!!
04/06/13
No comment left by this customer.
04/06/13
I found it very annoying that I could only proceed by agreeing that you could keep my bank details on record. I did NOT want this to happen!
04/06/13
Easy to use and efficient, what more can you ask?
04/06/13
A great service - parcel picked up as requested and the cost was reasonable.
04/06/13
good service and very competitive
04/06/13
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