We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,354 reviews.
Took best part of a week to get parcel collected and when it was collected the instructions had not been passed to the driver.
04/10/10
No comment left by this customer.
04/10/10
Absolutey no faults at all. Brilliant Service. Have recommended to everyone I know.
04/10/10
Your service is excellent in everyway. thank you
04/10/10
*FIX* allow people to enter in size then hit buy now for service to have little address window pop up instaed of starting from scrtach
04/10/10
Having to have a contact no. for recipient is a pain as you do not always know the person it takes longer to set up.
04/10/10
Thanks for your feedback! Unfortunately this is a requirement for our carriers - it's to help them deliver if the address is tricky to find.
Efficient. Thank you
04/10/10
Very well organised and always on time, thank you
04/10/10
It was meant to be next day delivery, but it wasn't delivered next day.
04/10/10
Service is good, however it takes a while waiting for printable labels to be returned. Also an API would be AMAZING!
04/10/10
Thanks for your helpful suggestions, unfortunately the label can't be produced until our system has grabbed the consignment number for the carrier, depending on when you order, this can result in a delay of up to 25 minutes.
No comment left by this customer.
04/10/10
gutted the special offers have finished,royal mail is cheaper now
04/10/10
there is nothing more i can add your service is always top class prices are good
04/10/10
Excellent service,
04/10/10
No comment left by this customer.
04/10/10
My parcel was delivered a day late and when I asked where it was Parcel Monkey was unable to inform me neither was the courier company.
04/10/10
Our Response: Sorry to hear your shipment was delayed this time.
No comment left by this customer.
04/10/10
Excellent first class service as always. We do not use other carriers as you always deliver a high standard of service.
04/10/10
My Order no. is ######. I had a Courier delivery to milan. No arrival after 7 working days , Cannot be traced by Courier
04/10/10
Our Response: Sorry to hear there is a problem with your parcel, get in touch with our support team who will be happy to help you as much as they can.
I am very happy with the servive that I get from parcel monkeys but for some reason I can't use my business mastercard
04/10/10
Parcel delivered 24 hours after collection - excellent value for money. Thank you!!
04/10/10
Great service & prices !!!
04/10/10
No comment left by this customer.
04/10/10
good service ,keep up the good work
04/10/10
No comment left by this customer.
04/10/10
Will be using this service for all of my deliveries from now on,easy to use and good prices.
04/10/10
Thanks for your great feedback, glad to have you on board!
No comment left by this customer.
04/10/10
No comment left by this customer.
04/10/10
As I have mentioned before, you got to work on your Track & Trace system. Right now its not useable. Thank you.
04/10/10
We've made some improvements to our tracking system this week so hopefully this is resolved.
No comment left by this customer.
04/10/10
No comment left by this customer.
04/10/10
No comment left by this customer.
04/10/10
morning pick up preferred
04/10/10
A cheaper tariif for small lightwieght products, eg just a single toy.At the moment you have the minimum price of £6.87.
04/10/10
would be nice to put 'collect betweem times' onorder form
04/10/10
No comment left by this customer.
04/10/10
As always a great service! Always use parcel monkey as it has great prices with top service
04/10/10
No comment left by this customer.
04/10/10
No comment left by this customer.
04/10/10
Quick and easy to follow on pc. Easy labels. Quick collection. Many thanks
04/10/10
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