Amazon has a comprehensive guide to returns on their website so you should always check this before sending a return back to them. However, please do check this carefully before sending anything back as it is subject to change.
Amazon generally makes it easy to return items, but there’s still plenty you need to know when sending an item back to Amazon or a third-party seller. That’s clear to see from the pages and pages of info the online retail giant has on the subject. Much depends on what it is you’re returning, who you’re returning it to and why you’re returning it – and plenty more besides!
You’ll need to follow a few steps online before doing anything else:
Once you’ve received an email from Amazon, or your return has been approved by the seller, you need to do the following:
For more details on how to package a parcel properly, see our guide here.
If you’ve received a gift and it’s not quite right – or not what you want; let’s face it, it happens – then you’ll need the Order ID. If it’s not included and you don’t want to confess to the gift giver that you’re sending back their present, Amazon should be able to find it for you with information such as the buyer’s name, phone number, email or shipping address.
Armed with the ID, and your own Amazon account, you’ll need to do the following:
Items sold by Amazon come with a 30-day returns policy. Faulty or damaged goods can be returned for free or likewise for an Amazon mistake.
However, if you purchase an item between November 1st and December 31st, Amazon doesn’t require you to return it until January 31st. Sellers on Amazon must equal or better Amazon’s returns policy.
You can return your items using various methods such as via Drop Off points and Amazon will deduct the cost from your Amazon account.
Returns must be sent back in the original condition in which they were received.
Obviously, this depends on a number of factors. The first to consider is why you’re returning it. If it’s because of a fault with the item or a mistake with the order, Amazon will refund you the return postage costs.
Whilst many items come with free returns labels, especially if you are a Prime member and you have purchased an item listed as Prime there can be occasions when the items are too large or you need to return them at your own cost and this is where Parcel Monkey can assist. Just let us know where you are sending your item from, where it needs to be delivered to and its weight and dimensions and we can get you a price in seconds.
It also depends on the size and weight of the package, and whether you want to add extras such as insurance and delivery confirmation. In fact, these extras may not be optional – when returning an item worth over £50 to a seller, Amazon asks you send it on a trackable, signed-for service, while with items over £100 they recommend you insure it.
Although there’s no official word on the subject, if you’re too return happy with your purchases, it does seem like there’s a point where Amazon will step in. What point that is exactly, nobody knows, but most reports suggest you’d have to be returning over 10% of your purchases for Amazon to consider you an abuser of the system. If it does, you’ll likely get a ban, so if you’re nearing that figure, perhaps think more carefully about your next purchases…
There certainly are, so be 100% certain before purchasing the following:
Although you can’t return these items, if the wrong item was sent, or it arrived spilt, spoiled or damaged, you may be eligible for a refund.
For these items, you will need to submit your collection details in the Returns Support Centre, and then a member of staff will contact you to arrange collection. Amazon doesn’t accept delivery of these items any other way.
Return your item using a tracked courier service.
Compare, book and send parcels using discounted parcel delivery services. Save time & money with Parcel Monkey.