Couriers use volumetric weight to measure the bulk of an item. Volumetric weight is a size measurement performed by carriers to determine how bulky an item is. This is then used as if it were the actual weight of the item.
FedEx and other couriers use length x width x depth divided by 6000 and DHL do the same but divided by 5000. This ensures large bulky items are charged for accordingly. Imagine a 1m square box that weighs 1kg, it wouldn't be fair to transport this for the same price as a 10cm square 1kg box as it takes up far much more room on a van or truck.
The best way to see if we can take your item is to grab a quote using our easy quote engine, and it will tell you if we can provide a service for your item
A good way to get the weight of an item is to find it listed online and generally a weight will be listed near the item details such as on Amazon. It would then be wise to add a little extra in the quote engine to avoid being charged additional fees by the courier for not declaring the weight correctly.
Another tool is using the DHL measurement guide
The restrictions are subject to change and are also different dependent on the delivery location.
Our maximum weight for items in the UK is 500kg with DX Freight
The key is always to be as accurate as you can when using our quote engine, if all the details you put in this are accurate, there should be no issue in getting the correct price and avoiding any additional weight charges from the couriers.