Courier charges are based on the dimensions and weight of your parcel, so when you get a quote through Parcel Monkey, the price you’re charged will be specific to the size of the parcel you’re sending.
Now, some people make mistakes and some people are a little bit cheeky, so your parcel will always be weighed and measured as it enters the courier network to ensure you’ve paid the correct amount.
Most parcel delivery companies have relatively broad ‘price bands’ so small inaccuracies on your part often won’t affect the prices charged to you. However, if that small inaccuracy takes your parcel into the kg above, it could push you into a new price band, which may result in an additional charge from the courier.
If this happens, the courier will pass on the charge to Parcel Monkey and it’s then up to us to collect the outstanding balance from you. This means that if you did make a mistake and underdeclared the weight or size of your parcel at the time of booking, you’ll receive an email from us telling you there’s a final amount to pay.
This isn’t a sneaky extra charge, it’s simply the amount you would have paid if the correct dimensions and weight of your parcel had been declared when you booked the delivery.
Your Parcel Monkey quote is based on the information you provide about your parcel. So you’ll only receive a final charge if the weight and dimensions that you provided for your parcel at the time of booking were incorrect.
That means that the best way to make sure you pay the correct amount upfront is to double-check the weight and size of your parcel to ensure you’ve measured and weighed it accurately. As long as you get this bit right you won’t have an issue.
Yes, you can.
Last year, a small percentage (0.6%) of disputed additional charges were found to be due to an honest mistake made by the courier, so while it’s unlikely this is the case, mistakes can happen.
If you are confident that you measured and weighed your parcel correctly, please let us know so we can question the courier on your behalf. You can get in touch with our customer service team via live chat or by sending us an email through your account.
Related Help Pages:
Have your item collected and delivered the same day by express courier in the UK. Learn more.
Compare, book and send parcels using discounted parcel delivery services. Save time & money with Parcel Monkey.