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Collected & Delivered from your home or work
From £6.85! (£8.22 inc.VAT)
Parcel Monkey customers who want to save money on parcel delivery often choose a DX delivery service as for a great price, you can book a courier collection from your home or work address, with delivery made the very next working day.
DX provide this flexible, easy and cost-effective door to door service across the UK and better still the driver brings the label with them to the collection point. This means customers who want to send a parcel and do not have a printer, can make use of this affordable DX Courier service.
The driver will bring the address label to put on your item, and it will then be delivered the next working day.
This is a collection and delivery service provided by DX where items will be collected and then delivered during the next working day which excludes weekends and bank holidays.
You will need to prepare your parcel before you get a quote, so have it all boxed up and ready to send before you put the details into our quote engine to find the best price for you. This will ensure that your package dimensions are accurate when you declare them.
You can then select a courier who suits your budget and the delivery time frame you need, such as DX.
A DX courier will arrive on the day of your choice, with a delivery address label to be attached to the box. Please check the delivery address on the label is correct. The DX driver will then request a signature confirming collection.
The DX courier will arrive with a separate label for each collection you have booked. It is your responsibility to ensure each item has the appropriate label attached before signing and handing the items over to the DX courier.
Parcel Monkey do provide shipping labels that you can print out with the address details on, so if sending multiple parcels with DX we do recommend you print and attach these to the right boxes to minimise any risk of parcel mix ups.
This is a very common question. Unfortunately, we cannot specify an exact time for collection. Parcel Monkey are not a courier, we resell courier services and at present DX do not provide a collection time that we can pass on to you.
To solve this issue, many customers book the collection from a work address as generally you will be at that location for the duration of the day, and colleagues may be around to hand over any parcel over to the collection driver should you not be.
Generally, the DX courier will arrive between 8 am to 6 pm. Please ensure someone is available to provide a signature when the goods are handed over.
No someone must be at the collection address to provide a signature for the collection. If nobody is at home the DX courier will post a card that contains further instructions. Please dispose of the card once you have rebooked collection. You can simply ask the Parcel Monkey team via your account to rebook a collection on your behalf, we will contact DX and get a new collection scheduled at a time convenient for you.
What happens if my item:
If you specified the dimensions correctly when you booked, your item should be collected. However be aware that the DX courier will refuse to collect any oversized, overweight or unsuitable items. If this occurs, you will need to contact our customer support team to cancel and rebook your item on a suitable carrier.
Please note should any oversized, overweight or unsuitable items be identified after collection, the item may be returned to you or delivery will be subject to additional charges.
Even though you are placing the order for a DX Courier to come and collect your parcel via Parcel Monkey, you can still get access to all the DX delivery tracking.
This will allow you to follow your parcel until it arrives with the recipient. You can also share the DX tracking with the recipient so they too can follow the goods until they safely arrive. This is often a minimum expectation for purchases online, so this affordable fully tracked service is popular with eBay sellers.
You can track your parcel using the PM order number provided at the time of booking from your Parcel Monkey account or via the Tracking tab on our homepage.
Delivery will be attempted within the next working day after collection. We cannot specify an exact time, but the DX courier will arrive between 8 am to 6 pm. You will be able to provide the tracking number to the recipient so that they can see when the delivery is expected.
The DX courier will either try to post the item, deliver to one of your neighbours or find a suitable place to leave it at your address. A calling card will be posted so you know where to find the item or how to arrange redelivery if the DX courier has been unable to deliver.
This DX service is for smaller items and packets, so if you have a large or heavy item you can always opt for the DX Freight service. DX Freight is ideal for moving big and bulky parcels around the UK.
It can be expensive moving big and awkward shaped goods, so our low cost DX Freight rate is frequently booked in by our customers. You can book a collection and delivery service from just £19.29 + VAT.