Collected & Delivered from your home or work
From £6.99! (£8.39 inc.VAT)
Parcel Monkey customers can now enjoy this flexible, easy to use and cost-effective service.
The driver will bring the address label to put on the box. Your parcel will then be delivered within 1-2 working days.
* From March 2015 DX are trialling a next day service to 80% of UK mainland destinations.
This is a collection and delivery service provided by DX where items will be collected next working day and delivered within two working days of collection (excludes weekends and bank holidays).
Please ensure you have packed your item correctly beforehand. A DX courier will arrive with a delivery address label to be attached to the box. Please check the delivery address on the label is correct. The DX driver will then request a signature confirming collection.
The DX courier will arrive with a separate label for each collection you have booked. It is your responsibility to ensure each item has the appropriate label attached before signing and handing the items over to the DX courier.
Unfortunately we cannot specify an exact time for collection. However generally, the DX courier will arrive between 8am to 6pm. Please ensure someone is available to provide a signature after collection.
No someone must be at the collection address to provide a signature for the collection.
What happens if my item:
If you specified the dimensions correctly when you booked, your item should be collected. However be aware that the DX courier will refuse to collect any oversized, overweight or unsuitable items. If this occurs, you will need to contact our customer support team to cancel and rebook your item on a suitable carrier.
Please note should any oversized, overweight or unsuitable items be identified after collection, the item may be returned to you or delivery will be subject to additional charges.
The DX courier will post a card which contains instructions on rebooking your delivery with Parcel Monkey. Please dispose of the card once you have rebooked collection.
Delivery will be attempted within two working days of collection. We cannot specify an exact time, but generally the DX courier will arrive between 8am to 6pm.
The DX courier will either try to post the item, deliver to one of your neighbours or find a suitable place to leave it at your address. A calling card will be posted so you know where to find the item or how to arrange redelivery if the DX courier has been unable to deliver.