What do I get if I add Delivery Guarantee to my order?

If you purchase Delivery Guarantee, you will be entitled to a full refund of the carriage if your parcel is not delivered by the pre-agreed date.

---

What is included in my refund?

You will be entitled to a full refund of your carriage which includes the Base Price and VAT.

Refunds will not include any additional add-ons such as:

- Parcel Protection

- Delivery Guarantee

- Signature

- Text Message Notification

---

Drop off services

For parcels dropped off after 12pm there will be an additional day added to the guaranteed delivery date.

---

International parcels

Delivery Guarantee is not valid if your parcel is delayed in customs for any of the following reasons:

- Error or on your commercial invoice (e.g. incorrect value declared)

- You sent a prohibited item

- Failure to comply with customs or pay customs charges

- Inaccurate contact details provided on the order

---

Claim for late delivery

If your parcel arrived late and you purchased Delivery Guarantee, you can request a refund of your carriage.

Please note: Delivery Guarantee is not valid if the collection or delivery was attempted or impaired.