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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,894 reviews.
The pick-up was scheduled 1 day later than ordered. No comms from PM about this. Nightfrieght were very helpful though.
24/05/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
i would like to say u just need to improved for collection sand a sms to time slot
24/05/13
Our Response: We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Panicked a bit as parcel not collected till 6pm, however was then delivered 8.30am next day Derbyshire to Suffolk! Brilliant.
24/05/13
Thank you very much :-)
you did as you promised,many thanks
24/05/13
All good, no great actually! (would have been good to have received an ETA of the collection, but not essential) Thanks again :)
24/05/13
Late for collection again ! Lost vital contract !
24/05/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
24/05/13
Great Service as always! Great Price
24/05/13
No comment left by this customer.
24/05/13
No comment left by this customer.
24/05/13
No comment left by this customer.
24/05/13
No comment left by this customer.
24/05/13
No comment left by this customer.
24/05/13
Used PM for a while now, great price and service as always. Thanks.
24/05/13
No comment left by this customer.
24/05/13
would have liked a collection slot rather than a full day and maybe a phone call an hour before collection
24/05/13
Much better than Parcel2Go!!!
24/05/13
We couldn't agree with you more.....lol ;-)
theres nothing i can really say i was very happy with the service
24/05/13
No comment left by this customer.
24/05/13
fast pick up and delivery to customer thank you will use again
24/05/13
Excellent. The courier man even offered to carry it up the stairs. Very polite.
24/05/13
No comment left by this customer.
24/05/13
No comment left by this customer.
24/05/13
No comment left by this customer.
24/05/13
EXCELLENT SERVICE, NO PROBLEMS WHATSOEVER, THANK YOU.
24/05/13
very good service
24/05/13
No comment left by this customer.
24/05/13
parcels collected and delivered on time, no damage
24/05/13
No comment left by this customer.
24/05/13
No comment left by this customer.
24/05/13
good communication, picked up and delivered promptly
24/05/13
spot on cheaper than rivals, will definately use again, thanks
24/05/13
And a big thank you for booking with us :-)
No comment left by this customer.
24/05/13
Your serviice is absolutely brill, quicker than sending a UK letter !!! I tell all my fiends and family how good you are
24/05/13
Thank you and it's great to see you have been recommending us.
Easy transaction and clear instructions. Great Value for money.
24/05/13
No comment left by this customer.
24/05/13
No comment left by this customer.
24/05/13
Perfect once more, cannot fault service or booking procedure - 10 out of 10!!!!
24/05/13
I keep getting charged extra for my parcels. I sent one that was weighed at 2.99kg,i was charged extra as it was 3.07kg due to customs docs
24/05/13
Our Response: If it weighs 3.07kg then you will be charged for that.
Very good service. Thanks!
24/05/13
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