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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,892 reviews.
great
21/05/13
came a day late for the collection ???
21/05/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
Great service quick and helpful delivery man
21/05/13
No comment left by this customer.
21/05/13
Excellent service as usual!
21/05/13
first class service good communication
21/05/13
very quick pickup and very fas delivery
21/05/13
No comment left by this customer.
21/05/13
i was completely satisfied with the service
21/05/13
very good and amazing price
21/05/13
although customers in premises courier leaving items at other addresses without telling customers
21/05/13
No comment left by this customer.
21/05/13
Excellent, easy, professional, highly recomend
21/05/13
Very good I will use you again.
21/05/13
Excellent service! Very reasonable price and timely enough. No real suggestions for improvement. Would definitely us again!
21/05/13
First rate service again, and good value for money. Will be using you again, and recomending to friends & associates.
21/05/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
21/05/13
excellent rates, fast shipping. very pleased.
21/05/13
I booked the guarenteed next day delivery and it arrived at the destination 2 days later
21/05/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you and make the necessary refund but once again sorry.
Low cost, easy way to use City Link and others.
21/05/13
No comment left by this customer.
21/05/13
No comment left by this customer.
21/05/13
Hiccup on collection soon rectified and early delivery next day. Overall a good performance
21/05/13
No comment left by this customer.
21/05/13
The item was collectd on the 15th and only delivered today
21/05/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
Very good services. I recommend to everyone
21/05/13
No comment left by this customer.
21/05/13
spot on thanx, no issues.
21/05/13
No comment left by this customer.
21/05/13
Very simple and cheap
21/05/13
As usual, the service I received was superb. Can't think of any way it could be improved.
21/05/13
A mobile phone number is a required field and not everybody has a mobile number. This could cause a problem!
21/05/13
No comment left by this customer.
21/05/13
Very Large Fragile Parcel.... Items was received in one piece from you...Thank you
21/05/13
No comment left by this customer.
21/05/13
great!
21/05/13
Cheap, easy and efficient! Brilliant as ever...!!
21/05/13
No comment left by this customer.
21/05/13
I do not agree with the repricing of my item. I process 100s of parcels a week and know how to weigh and measure a parcel...total rip off...
21/05/13
Our Response: I am sorry you feel that way but we have to base any additional charges applied to a parcel on the information provided by the courier selected to carry out the order.
The item turned up broken.
21/05/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
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