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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,894 reviews.
No comment left by this customer.
22/05/13
No comment left by this customer.
22/05/13
It would be better if you can give a time window of a few hours for collection instead of the whole day.
22/05/13
Our Response: We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
great service and price prompt pickups
22/05/13
Very poor my item was broken and there is no telephone number to call!
22/05/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
22/05/13
My parcel is stuck in customs & no one has contacted me
22/05/13
item delivered but my daughter whose birthday it is today said by the time she got to the door from upstairs he was leaving and no card left
22/05/13
Very efficient and friendly service, thank you
22/05/13
Couriers always ontime.
22/05/13
Easy to use website and excellent service - thankyou
22/05/13
Straightforward to book, less expensive than going direct to the couriers that are used by ParcelMonkey and speedy service. Couldn't ask for
22/05/13
Fantastic news, Thank you very much.
Very good service
22/05/13
Great service can't be faulted
22/05/13
No comment left by this customer.
22/05/13
thanks all very good:)
22/05/13
No comment left by this customer.
22/05/13
No comment left by this customer.
22/05/13
First time I have used your service, but I will be using u all the time in the future. Thanks
22/05/13
Thank you for making your first booking with us and please come back soon :-)
Quick and easy very pleased
22/05/13
No comment left by this customer.
22/05/13
No comment left by this customer.
22/05/13
Absolutely brilliant service & such an excellent price - I can send a big box abroad & not pay airline prices for luggage!
22/05/13
No comment left by this customer.
22/05/13
good service thanks
22/05/13
No comment left by this customer.
22/05/13
I would like a refund. You didnt even collect or deliver the package. Also didnt reply to my email.
22/05/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
You failed to deliver this item and waited for about a month to tell me. You then charged me to return it back to my address.
22/05/13
Our Response: Numerous attempts were made to deliver the item before it was returned to us. You were then charged to have it sent back to you as it is not our fault, or financial responsibility, for no one being in when the courier tries to deliver 3 times.
No comment left by this customer.
22/05/13
Totally no problems this time
22/05/13
I have only recently started using courier services, and have found Parcel Monkey, (recommended) to be the best for price & reliability.
22/05/13
No comment left by this customer.
22/05/13
No comment left by this customer.
22/05/13
Excellent Service as always - Thank you
22/05/13
Excellent service.Picked up next day and delivered the following day.
22/05/13
No comment left by this customer.
22/05/13
No comment left by this customer.
22/05/13
No comment left by this customer.
22/05/13
No comment left by this customer.
22/05/13
no comment
22/05/13
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