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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,894 reviews.
good service as i have always had - will use again
08/10/14
Great that you offer same day collection and give a price comparison so the best option can be picked
08/10/14
no comment
08/10/14
No comment left by this customer.
08/10/14
excellent service and very happy with costs.
08/10/14
Very good apart from the fact waiting in all day for my parcels to be collected. An AM or PM time would allow me to go out at some point
08/10/14
Another smooth transaction. Good price 26 kilo parcel. Three day delivery door to door - UK to France - Parcel Force.
08/10/14
Would. Be good to have a time slot, am or pm or even a couple of hours, as we had to wait till 5.30 having stayed in all day
08/10/14
Very good. Easy to book on the website. Driver came when propmised. No hassles.
08/10/14
Parcel was picked up on arranged day. Driver was very polite.
08/10/14
No comment left by this customer.
08/10/14
Parcel is apparently damaged though you have not delivered, can't get through to the contact centre, not happy
08/10/14
perfect sevice at a good first time I have used the service and will be using again.
08/10/14
Didn't pick the parcel up of the day it was booked in, resulting in having to have a day off work.
08/10/14
no comment
08/10/14
Your tracking information is abysmal. I couldn't even tell which country my package was in. You should model your tracker on DHL.
08/10/14
There wasn't an invoice provided with the parcel, therefore my parcel is now stuck at customs in Singapore and I'm having difficulty retrevi
08/10/14
Very good
08/10/14
no comment
07/10/14
no comment
07/10/14
it would be nice to know the collection time
07/10/14
When the parcel is to be dropped off, give the opening times of the depot.
07/10/14
System worked well, both Parcel Force and Norsk were very good, delivered OK and within estimated time appreciated
07/10/14
no comment
07/10/14
no comment
07/10/14
no comment
07/10/14
No comment left by this customer.
07/10/14
Fast and cheapest, what else would you need!? A+++++
07/10/14
No comment left by this customer.
07/10/14
Very good service only thing I couldn't do was print off a smaller label without reducing the size of the writing
07/10/14
I was very pleased how quickly the parcel was delivered. Not so happy to pay more than double the first quote. it was a bit too much.
07/10/14
No comment left by this customer.
07/10/14
amazed at the quick delivery. very pleased!
07/10/14
No issues what so ever with Parcel Monkey! My packages were delayed in customs, and I got an update by email from PM to keep me updated!
07/10/14
No comment left by this customer.
07/10/14
No comment left by this customer.
07/10/14
No comment left by this customer.
07/10/14
Fast delivery. good price
07/10/14
Good
07/10/14
easy to book, always helpful staff, not had a problem so far and i do recommend Parcel monkey to my colleagues
07/10/14
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