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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,822 reviews.
Have used this service for a while now with no disappointments
05/04/24 by Chash
The parcel was irreparably damaged upon arrival, resulting in a £400 loss to me.
04/04/24 by David
It has now been two months since I received my refund for hiccup that was made from this company. Communication has been extremely poor, and even when they do respond, the answers provided are very vague. This issue has now been escalated and deemed fraudulent, and I have informed my bank accordingly.
04/04/24 by Jonathan Donier
Easy to use, worked well, package arrived
04/04/24 by Susan Maltin
Quick delivery
04/04/24 by Gloria Elrich
AVOID A follow up to my last review i was promised they would look into the overcharging fee they sprung on me but like expected they did nothing. I would stay as far away from them as you can. I will not stop leaving bad feedback until they refund me i will leave it on face book and eBay forums
04/04/24 by Steve Johnson
Dropped off at post office on 28/3/24 supposedly 3 day delivery still not there on 4/4/24. To Switzerland
04/04/24 by Customer
Arrived intact and earlier than expected Thank you
04/04/24 by Bobbie Heslop
Very easy and quick
04/04/24 by Customer
Prompt collection
04/04/24 by Jennifer Povey
Everything was simple and worked as it should
04/04/24 by Mr Dawson
Easy to use and got me a great price
04/04/24 by Customer
Web-friendly, customer-friendly, prompt service with excellent communication all along the way.
04/04/24 by Scott Lundberg
I have booked and paid for a next day collection on the 25th March and today they have not collected my parcel for the third time.
03/04/24 by Quinton
Fast, efficient service
03/04/24 by LB
Everything that it was expected to do.
03/04/24 by WESLEY JOHN STALA
Quick. Thanks
03/04/24 by Penny Science
Easy and cost efficient way to send parcels. This is my go-to website for sending gifts to my family abroad.
03/04/24 by JH
Delivering parcels when they say they will and being able to track them all the way. An entirely new experience for me but I will definitely use it again. Many thanks for your help x
03/04/24 by Mrs Maureen Rogers
Efficient service
03/04/24 by Mr Berman
Very easy to compare best way to post a parcel and price was a lot better than expected!
03/04/24 by Mr dave walker
Great experience, customer service good and delivered my parcel from uk - Middle East in 3 days, no hassle. Thank you
03/04/24 by Paula
Very fast delivery
03/04/24 by Harinder Takhar
Parcelmonkey excellent couriers occasionaly less so
02/04/24 by Tony Edwards
My parcel to the US was easy to organise with clear instructions regarding documentation etc. I dropped off my parcel locally and it arrived within the two day window I paid for. Very happy and will use again.
02/04/24 by Turner
Everything done within 24 hrs, very pleased with service
02/04/24 by Charlie Langham
Nice smooth operation as always
02/04/24 by Gary Walker
When booking the delivery it was never mentioned that additional fees will need to paid by the recipient on delivery. I shipped a parcel to my client who had to pay 37 euros to be able to receive the parcel.
02/04/24 by Marion Sauce
everything run very smoothly
02/04/24 by peter little
I stayed in all day to wait for my parcel to be collected even missed a medical appointment for nobody to collect the parcel or tell me a reason why the parcel was missed. I paid good money for this parcel to be sent I am waiting today for collection so we will see as customer services confirmed it will be collected today just another day having to stay in
02/04/24 by Sophie Turan
I am extremely disappointed with the service provided by Parcel Monkey. Despite booking a parcel collection, it was never picked up, and despite reaching out multiple times through their websites live chat, I received no response. After finally managing to cancel the service, there was no apology offered. As a business owner, punctuality and reliability are essential, and Parcel Monkeys failure has reflected poorly on my business. I will not be using their service again and caution others to do the same. It is unacceptable to be ignored and left without any communication regarding the status of my shipment. Additionally, this is not the first time Ive had issues with Parcel Monkey; in the past, I experienced a costly loss of an expensive parcel. Parcel Monkeys lack of accountability and professionalism is deeply concerning.
02/04/24 by Ellis Millins
I was charged £76 extra, without being asked for a £20 parcel. Sent an invoice that this was due to my parcel being the wrong weight. I paid for a 14kg, my parcel they said was under, 10kg. Been 1 week no response from Parcel Monkey. I faced bank holiday weekend, without warning £76 down. Pushing me into my overdraft, for a charge that is wrong.
02/04/24 by Customer
Very competitive shipping rates. Easy to book system. Reliable, quality service. Thank you.
02/04/24 by Isabell
Shi_t, 4 parcels sent by royal mail parcel forceall samshed to bits, the damage was 100% deliberate as the parts damaged where 5mm thick steel. The chassis was bent and dented, in places sheered off!!!! To claim back I need proof of purchase wt_f......??? Ended up charging more for delivery and doing it myself.
01/04/24 by monkeyParcel
Great resource
01/04/24 by Selina Hutchison
Delivered my package on time.
01/04/24 by B Tait
Collected on time and delivery with in timescale. Highly recommended
01/04/24 by customer
Good prices good service
01/04/24 by Mark T
The package was picked up on time with no worries we havent heard from the recipient yet but are sure that it has arrived safely.
01/04/24 by LAWRENCE
Another quick delivery ????
01/04/24 by Robert Varns
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