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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,827 reviews.
Nice and easy to use this site, you are able to track your parcel at all its stages from pick up to delivery.
09/04/24 by J.Horne
Parcel not delivered with ups courier
09/04/24 by william thomas
Sent a parcel using parcel monkey - selected Evri. Despite me double checking size and weight - they claimed it was over and charged me an additional £1.80. Money was simply taken from my bank. Seems to be no way to prove it was within the limits - I had actually put it in as larger and heavier than it was - both rounded up. No response back from Parcel Monkey. Fuming.
09/04/24 by Linda Walker
Parcel arrived on time and undamaged
09/04/24 by Customer
Efficient pickup and delivery
09/04/24 by Customer
Easy to use.
09/04/24 by Deborah
I used UPS so i could get my shipment delivered in a day or two, I dropped off my parcel on 28th Mar 2024, but it only got delivered on 5th April 2024, which meant it took 9 days, I could have used the postal service and had it delivered in 4 days, i decided to pay the extra and have delivered in a day or two. I was disappointed because the person receiving it was waiting, and i only found out when i was on holiday, which meant i had to spend time trying to figure out where the parcel was.
09/04/24 by Mrs Karen Burns
Simple process. Good price. AMAZINGLY fast delivery.
UK to Australia in less than 5 days - including the weekend.
09/04/24 by Simon
Great idea, cheaper than Post Office, fine to use if a bit confusing at first.
09/04/24 by Alison
After a bad experience with UPS, who were/are subcontracted with Amazon Parcel Monkey delivered a service which was straight forward. Nothing to fault Parcel Monkey for, they did a job UPS shud have did in the first place.
09/04/24 by Riaz Mukadam
Efficient service
09/04/24 by Mr Berman
Bar codes on labels made posting very straightforward. And tracking was very helpful especially with a picture on delivery.
09/04/24 by Customer
Excellent service 5 star rating
09/04/24 by Mr Alex Faller
Way service yet! I’m not sure what has changed but something has! Thank you it was seamless and simple!
09/04/24 by Gwendy Cashin
fragile parcel collected and easily tracked , arrived undamaged
08/04/24 by daniel jeffreys
Experience was good for money! I never send any bigger parcels before,
I had some issues with computer and I had to take my boxes on taxi to the warehouse, where they load parcels to big cars.I was impressed by the ladies in the office, very helpful and kind.
08/04/24 by Ly Rohtmaa
Fabulous service from
Parcel Monkey. A parcel sent from the UK to New Zealand which arrived in under a week. Couldn’t fault it. Easy to print off labels and customs paperwork. Dropped parcel at local post office, which I found really convenient. Bravo to Parcel Force too.
08/04/24 by Kerry
Both parcels delivered on time no problems
08/04/24 by susan morgan
Good price and a quick quality service and very easy to use
08/04/24 by david lloyd
Very fast and inexpensive. Easy to use site.
08/04/24 by Customer
great easy fast service, collected on time and delivered as agreed.
08/04/24 by Jo-ann
So Far very good
Nothing lost
Customers happy
08/04/24 by Customer
Its now been nearly 3 weeks since our "international priority 1-3 days" letter was sent, at a cost of £50 - still not received! Parcel Monkey now havent replied to me for 4 days, despite me messaging every day. The courier wont talk direct since booking was made with Parcel Monkey. So left totally stranded without any information. Much better to book direct with courier, even if it costs more. DO NOT USE, you have been warned!
07/04/24 by Daniel Barber
Had an extra cost due to apparently wrong weight or size of box even though measured and weighed carefully and left a margin of error.
07/04/24 by Phil
Is useless, not worth any penny to use this company, just order directly at courier website, parcel damaged, they can do nothing! Its a scam! Ordering directly, with the same price, on courier website, you can claim compensation. Its literally a scam!
07/04/24 by JD
Excellent service, Great prices and very fast delivery.
07/04/24 by Tanya Mansfioeld
It was great, no issue, it was delivered in time, customer happy
07/04/24 by Mr R Chaudhry
This is brilliant, fast and very professional
07/04/24 by Hammadi
Good no problem
07/04/24 by Customer
Phishing text posing as Evri received day after parcel arrived
06/04/24 by unhappy customer
Simple pricing, clear instructions, many options to choose from, with many carriers available.. why go to separate providers when Parcel Monkey gives you so many options in one
06/04/24 by GRAHAM BECKETT
I was promised contact and for the refund to be processed on 19th March. This was after l was resorted to leaving a 1 star review due to being completely ignored for nearly 3 months. Guess what? still no contact and no refund. Parcel Monkey this is not acceptable! please arrange for someone to contact me on Monday 8th April to resolve.
06/04/24 by Beverley
I payed £26 for a parcel to be sent then they say it was 9kg heavier than I stated and fine is £78 that they took from my card without asking I will never use them again
06/04/24 by Stephen Brooke
Delivery ontime
06/04/24 by Claudine Stanley
Parcels were delivered promptly and I have had no complaints from customers
06/04/24 by Mr David Norman
Easy to use website
Easy to find the right courier
Couriers pick up your parcel
Parcel gets delivered
No hiccups so far
Great service
06/04/24 by Jane Russell
I booked a shipping via Parcel Monkey with Parcelforce to China. 2 days after collection the item was returned to me, with a "DO NOT FLY" notice attached, and a claim that it was "too dense". In other words, their scanners could not determine what the contents was, so they refused to ship the item. And that despite my clear declaration that it was an "electrical transformer" which is inevitably heavy because it is essential a block of steel. Parcel Monkey failed to sort things out with Parcelforce over a 10 day period. My buyer in China was getting extremely frustrated and eventually cancelled the sale. At this time, I am still waiting for a refund from Parcel Monkey. Parcel Monkey used to be a good company - I have used them for more than 10 years. But they have gone downhill. No customer service phone number any more. No chat service. All they have now is a messaging service on their website, and their response is robotic. Dont expect any help if things go wrong!
05/04/24 by Richard Hankins
Slightly delayed due to Easter period but parcel was delivered - what is good is the ability to track and see where the item is. Would recommend parcel monkey for international parcels..
05/04/24 by Barbara
Absolutely fantastic service. Delivered safe and sound ahead of time. 100% would recommend.
05/04/24 by Customer
Very impressed with Parcel Monkey - booked a slot for collection from the UK on Wednesday and delivered to Ireland on Friday. The only thing I’m a tad confused about is that I received an email from DPD on Thursday stating that I needed to pay an additional €37.11 to ensure my package would pass through customs. I did label the box with the information supplied and required by Parcel Monkey, to ensure that it would pass through customs, so really not sure why I then had an additional charge of €37.11 At no stage throughout the booking was there any mention of any additional fees so I find this very strange. My package contained baby clothes and this was clearly stated on the customs information I placed on the packaging as required. I have looked on customs Ireland and baby clothes supposedly do not need any extra fees to pass customs? My original fee for posting was about £18 which then became £49 in total (€37.11 for custom fees). Could someone please explain why this might be?
05/04/24 by Ian Barry
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