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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,979 reviews.
spot on service used before will use again.A1 prices.
27/09/10
Excellent and prompt service. Highly Recommended.
27/09/10
very pleased. easy to use site. and cheaper than any other for most items. cheers. will be using in the future for sure.
27/09/10
No comment left by this customer.
27/09/10
Came within the time i asked for wish was really handy
27/09/10
Very pleased that parcel was delivered on time but would have liked some tracking information to be available.
27/09/10
No comment left by this customer.
27/09/10
Excellent
27/09/10
Collection never happened for 3 days very unprofessional
27/09/10
No comment left by this customer.
27/09/10
Easy, Simple. Great service
27/09/10
No comment left by this customer.
27/09/10
The pickup went well --but you failed to pass on the info that I submitted to help him find me,sat navs, mislead my address.
27/09/10
No comment left by this customer.
27/09/10
No comment left by this customer.
27/09/10
To date I have used this service twice and found no reason to be other wise happy with your service.
27/09/10
You screwed up one thing badly your records were wrong or staff wrong. One out of six went bad we will see for the future.
27/09/10
No comment left by this customer.
27/09/10
Polite staff, always efficient with collection and delivery, never had damage to parcels
27/09/10
Great price, easy to use, great tracking :)
27/09/10
No comment left by this customer.
27/09/10
The recepient claimed the item was left outside all weekend in the rain which had damaged it due to the rain penetrating the box.
27/09/10
Our Response: Sorry to hear your item was damaged, but all items must be signed for. Open a ticket and we'll try to find out who signed for it.
very good , will definately use you again thank you for a speedy easy collection and delivery will certainly recommend you
27/09/10
Great price, fast service and reliable deliveries. Will continue to use.
27/09/10
cant get the My Orders page to look at my orders and still no refund. so not very good but you are cheap.
27/09/10
No comment left by this customer.
27/09/10
Good communication, but no appreciation from customer
27/09/10
No comment left by this customer.
27/09/10
my latest parcel not collected after 7 weeks and 8 attempts and no telephone communication! avoid this company
27/09/10
Cheap and fast. THX
27/09/10
Couldn't fault your service. The parcel was collected from our porch as no one could be in at the time. Recipient was pleased also.
27/09/10
full costs were not explained
27/09/10
Service very good picked up on time and delivery quick and hassle free
27/09/10
Would be useful if you could stay logged in to your account on the Parcelmonkey website.
27/09/10
when i emailed to get my consigment number 4 times and at the end off it you hadnt even put my order thru u. with other reasons i rated poor
27/09/10
No comment left by this customer.
27/09/10
parcel not delivered. Requested return to sender 6 days ago. Still no sign of parcel. Poor response to queries on website
27/09/10
Item picked up when expected, delivered when said too. Can't fault at all.
27/09/10
Excellent service
27/09/10
After changing the post code on a delivery, I had to wait another day for collection because you cancelled the order with the courier.
27/09/10
Our Response: Unfortunately the only way to rectify an incorrect address is for us to cancel and rebook with a new consignment.
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