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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,009 reviews.
knowing a window of pick up would be good before deciding on courier.
15/10/14
I received a phone call after you had collected the parcel asking when I would like the parcel collected. Small glitches could be removed
15/10/14
No comment left by this customer.
15/10/14
No comment left by this customer.
15/10/14
very good service delivered on time excellent
15/10/14
Very Poor. Item was broken when arrived at destination. Need to pick up.
15/10/14
Tracking info was terrible, and led to a lot of unnecessary worry trying to find out where my item was.
15/10/14
very good and reliable service!! save mr money n hassle!
15/10/14
Driver said u told him it ws 1 pc when they were 7. Said he wdnt take. Went away & returned later 2take. Pls tell drivers right quantity.
14/10/14
no comment
14/10/14
You didnt even collect it, I still have it here. Suppose to be collected today, not impressed!
14/10/14
NO PROBLEMS WITH PARCEL MONKEY BUT PROBLEMS WITH CITY LINK
14/10/14
prompt delivery, parcel arrived in good conditions. very satisfied
14/10/14
All OK. But I had to use another courier to get a parcel delivered to a remote Scottish address at a sensible price.
14/10/14
Be nice if the courier would give me a pick up time, they give a delivery time so why can't they give me a pick up time as well
14/10/14
efficient and competitive service, easy to use.
14/10/14
I feel I am due a refund, paid for next day delivery and waiting six days. Called a couple of times and recieve a poor level of cust service
14/10/14
no comment
14/10/14
no comment
14/10/14
no comment
14/10/14
no comment
14/10/14
The driver missed the first and 2nd collection, I had to phone Courier and get the driver to come back, the driver never phoned to find me
14/10/14
no comment
14/10/14
Cheap and effective service very pleased
14/10/14
Courier have not delivered the parcel yet. I am dealing with them to try and find out where it is
14/10/14
no comment
14/10/14
I have found Parcel Monkey to be very reliable and are one of the few companies to deliver large parcels. I have no complaints at all.
14/10/14
no comment
14/10/14
no comment
14/10/14
no comment
14/10/14
delivered fast, no damage, great price,thanks!
14/10/14
Great service please keep this up I am sure to use again thank you and the team :)
14/10/14
No comment left by this customer.
14/10/14
No comment left by this customer.
14/10/14
Excellent service for heavier items around 20kg
14/10/14
No comment left by this customer.
14/10/14
excellent service once again from the monkey
14/10/14
I have sent two parcels and neither have been delivered. When I try to contact you through the website the contact form doesn't work.
14/10/14
No comment left by this customer.
14/10/14
Happy thanks, websit a little bit difficult to arange after prices 1st time but shore be better next
14/10/14
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