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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,889 reviews.
Great service
01/03/24 by Jo k
Well the client I brought the package from put fragile and this way up, well it must have been on the side as the player side off and scratch the plinth and bent the needle right over, so i was very upset when it turned up. Jc.
01/03/24 by cariga John
Simple, Easy to use and cost-effective.
01/03/24 by Marcus Boswell
A good choice was made using this service and Parcel force as it was a heavy item. Driver came on time picked item up no problem and delivery was promptly done.
Option needed a printer ours not working but managed to get a link to print Label at library. So all was well. Would use service again.
01/03/24 by ROBERT DOWNS
Brilliant service will defo use it again
01/03/24 by jot Jot
I was sending a large parcel, correctly paid for, but none of the drop off locations would accept it, saying it was too large...
01/03/24 by Customer
Left premises on Monday in the UK and arrived Friday at 1pm in Melbourne Australia great service.
01/03/24 by nickolas horton
Last time is the worst ever. Booked for collection and waited all day. No one came, so reschedule booked for the next day. Contacted live chat and asked what happened, no definite answer except sorry. Waited the next day, no one cam as well. Then got an email to rate my experience and there it is!
01/03/24 by Nyein Ei Myat
Online communication was excellent and very user friendly. Parcel collection when they said they would. Items delivered to onward transportation in a timely manner
29/02/24 by Catherine Taylor
Parcel Monkey UK is an absolute lifesaver for anyone needing parcel courier services. With its user-friendly interface and seamless navigation, finding the right courier for your needs is a breeze. The variety of courier options available ensures competitive rates and timely delivery, making it my go-to choice for all my shipping needs. Would highly recommend!
29/02/24 by Sevenoaks Chiropractic Clinic
I always use Parcel Monkey if I need to send a parcel. Its easy to arrange a collection and the courier turned up as scheduled and was very pleasant. My parcel was delivered the following day, again as promised. A great service that I will use again.
29/02/24 by Chris Litton
I booked with parcel monkey only to find they took over £10 extra after the parcel was delivered stay away and dont use these
29/02/24 by Unhappy Los
Easy to use. Next day deliverd
29/02/24 by S taksim
Worst delivery service ever. Please by all means do not use this service. They have unprofessional customer service and my parcel delayed for 2 weeks and not delivered. In addition they have delayed 2 days in collections. I raised with customer service and they were very unprofessional in response and unhelpful at all. Literally you can’t do anything but i will never use them and i warns you not to because they are very poor service.
29/02/24 by Majd
would use them every time i need to send anything
29/02/24 by Alison Morris
I am just thankful i used Parcel Monkey
29/02/24 by Inneh
Straight forward to use. as a kint artist could always be a bit cheaper! but about the right price. Used DPD who were great. Emails telling you whats what and giving you an hour time slot for picking up and delivering the parcel. Fab! ????
29/02/24 by Morag
Collected and delivered at convenient time and in good condition
29/02/24 by PATRICIA QUINN
Ordering my courier was easy to do, its a shame that the couriers actions was disappointing. Will be avoiding DHL
29/02/24 by emily tull
Parcels were picked up on time, handled with care, and delivered on time!
Great service! Highly recommended!*******
29/02/24 by Catherine
Easy to use site, as have used before.
Plenty of choices & competitive prices.
Would have given 5 Stars, but when trying to track a parcel via royal mail, I had to log onto my parcel monkey account to track !.
Though it generated a royal mail tracking number, ( I copy & pasted)which I used via there site &
didnt have to login
29/02/24 by Jaybee
I have used Parcel Monkey a few times now and it’s easy to use, particularly for multi drop parcels. Excellent value for money and will continue to use and recommend.
29/02/24 by iain campbell
Damaged delivery. Lots of chasing to get them to process claim
28/02/24 by James Hadley
Most cost effective international parcel delivery service in the UK! Delivered on time, great progress and tracking updates! Highly recommended!
28/02/24 by Mrs M
Great delivery process and fast
28/02/24 by clive s
Quick reliable, website easy to use will defo use it again in future
28/02/24 by Pat
Sadly received an additional charge as I ‘under declared the size/weight of my parcel’ and I cannot prove it was not warranted. Over stated the size of my parcel and its weight as it was a large parcel on purpose to avoid this exact action. They are great if you have small parcels. Avoid like the plague if your parcel is larger or heavier
28/02/24 by Mrs Paula Smith - Biopharm Technical Solutions Ltd
As far as I am aware the the item arrived on time and in good condition
28/02/24 by Donald Strange
recommend your service
28/02/24 by Customer
Collection was early, and delivery was quick
28/02/24 by Customer
Two difficult shaped, sized and weights of parcels, which I was not in a position to take to a collection point. They were collected exactly as required the day after I booked, and they were delivered intact several hundred miles away the next afternoon. I cannot fault this service.
28/02/24 by Jasmine Simeone
Not trustworthy
28/02/24 by Julia Sav
easy to use, delivered on time. exactly as described.
did a parcelforce 24 hour tracked delivery. was able to track right up to delivery and delivered on time. just as I purchased. Brilliant easy to use service.
28/02/24 by Karen
Parcel booked for collection by dpd on Wednesday for Thursday delivary. Failed. And on Thursday. And on Friday. Collected Monday delivered Tuesday. Not 24 hr.
28/02/24 by Nic smith
Great service, easy to use and parcels delivered with ease
28/02/24 by Sam Wylde
Easy service and very cheap when you use this for Abroad. I recently sent a parcel to India it was an easy task for me. All the services was above £195 but parcel monkey only charged £76. Will continue to use the service.
28/02/24 by Anish
Evri managed to destroy my parcel and damage the contents - I will never use them again
28/02/24 by NN
Excellent as Usual
28/02/24 by Stu G
Saved me £20 on sending a parcel to Germany by finding the most cost effective carrier.
28/02/24 by Stan The Man
It wasn’t very easy at the start of filling the form. The parcel was going abroad. Once the paper was ready, the rest was great. Cost of postage fair, and very quick delivery, transparent tracking. Parcel Monkey UK, thank you for excellent service
28/02/24 by Monika Glancey
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