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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,009 reviews.
Took the time consuming and hard work out of comparing numerous companies.
04/02/24 by Amanda Dicken
A parcel to Sweden was charged import fee incorrectly and UPS custom team has been unresponsive
04/02/24 by Monika Teras
I used parcel monkey.
Feel its easy to use, services good.
No complaints so far.
04/02/24 by Aslam Iqbal
Excellent service
04/02/24 by IRADA ASADOVA
The parcel was returned a week after being accepted at the drop-off point. No communication or reasonable explanation given. What a waste of money
04/02/24 by Mr Hansen
Good prompt service. Thankyou
04/02/24 by George
You said 3 days to the destination/ delivery, it’s 10 days and no notification of delivery. ****. ****. ****. .
04/02/24 by Mariusz
The carrier USP collected the parcel prptly. The driver was very professional and checked our documentation.
It was sent to the USA using their cheapest tariff.
Your site stated that it would take 1-2 days.
We felt this was unlikely with the best will in the world.
The parcel was off to South Carolina, 48 hours to the hour from pick up it was delivered to our happy customer.
Congratulations !
03/02/24 by Havard & Havard
Simple, swift and safe.
03/02/24 by Kshitij Jaipuriyar
Great service thank you very much.
03/02/24 by Gemma
Parcel got there. Isnt that a good enough reason?
03/02/24 by Mr Lance Porter
No collection of my parcel and no reply from parcel monkey
03/02/24 by Nicky Goodman
Delivered fast.
03/02/24 by Mr W Mallett-Osborne
Impressed how easy it was to send my parcel by Parcel Monkey. Thanks!
03/02/24 by Arnold
My friend posted my airpods to me from the US to UK using a parcelmonkey label. It got lost and was marked as delivered in North Carolina. I can see on find my iphone that the airpods are in a random location in the middle of nowhere and have been there for months. I tried emailing parcelmonkey to help me and they continued to gaslight me and go around in circles, claiming there was nothing they could do. I had no compensation. Never use this service.
03/02/24 by Bella
Very pleased with the service, many thanks.
03/02/24 by Richard Goodings
The parcel is still waiting to be delivered despite it being 8 days.
03/02/24 by Nicola Richardson
The parcel seems to have disappeared in Nanning. The parcel has not progressed since 8th of January, its now the 3rd of February.
03/02/24 by I McLaurin
Charged me £76 for a parcel that originally cost £10 when it wasnt overweight. Theyve provided no evidence and just charged straight to my card. Avoid at all costs
03/02/24 by Tom
Thank you very much for your amazing service.
03/02/24 by Customer
Just completely superb delivers on time and very efficient
03/02/24 by P and S Hobbies and Models
Great experience using Parxel Monkey. Easy to look up and find the best and cheapest way of returning a large item. Done in minutes then I chose to drop the parcel at the post office. Simple!!
02/02/24 by Michael Hine
Parcel never delivered. Also hit me with additional charges. DO NOT USE!!!
02/02/24 by Customer
Excellent service
02/02/24 by Customer
I have sent a parcel to Poland , I have chosen an option 3 - 4 working days for parcel to be delivered , is 14th day now and parcel is still not delivered.
01/02/24 by Damian
The website is good but the Yodel wasn’t. They claimed attempted delivery but no one home and left a calling card. It was not true. There were people at home and not cards. However they did deliver on the following day
01/02/24 by customer
Totally unreliable, I sent a parcel the 6th of December 2023. It was supposed to be delivered as guarantee 1 week after. I contacted them multiple time and I was advised to contact the carrier. Ups which I did uncountable time. Results the parcel was lost. Then towards the end of December they found the parcel and they said they could deliver the following week to the address I gave for delivery. The address I gave was an address I gave for the sole purpose of delivering the parcel in the time I was there on holiday. So I asked for the parcel to be returned to my original address at obviously no cost and refund me with the money I spent for the delivery and the insurance I add when I booked the service. Today is the first of February and after the parcel was obviously refused by the delivery address a week ago they are charging 180 euro of taxes. Absolutely avoid at all cost
01/02/24 by Lorena Furlanetto
Good prices. Easy to use
01/02/24 by Customer
UPS have lost my parcel, it was booked through Parcel Monkey UK.. UPS are the most unreliable postal service - this is the second time they have lost my parcel.
01/02/24 by Kully Bains
Registered the parcel under the wrong classification causing untold headaches and extra charges.
01/02/24 by Grant Bagwell
Excellent service.
01/02/24 by Kathryn Wood
Very good indeed, will use again for sure
01/02/24 by Phil Who
Delivered on time and safety
01/02/24 by Mr James Anderson
Smooth, fast and cheap
01/02/24 by Customer
Great service. No problems
01/02/24 by Alan Webb
Picked up on date
Delivered by midday next day
01/02/24 by JM
Very good service, nice staff and on time
01/02/24 by Customer
Driver on 25.01.24 did not use door bell, even though I was sitting 4 m away from door so Parcel not collected until Friday and eventually delivered on Wednesday 31st! Disgusting effort and totally lying collection driver who failed to use door bell! Will never use EVRI again.
01/02/24 by Bob Lee
Easy to book, easy to understand. The only minor point I would add dont try and go back, you might have to start over.
I have used Parcelmonkey before and find that I return when I need to send a parcel in the UK and abroad. The process seems to be the same.
01/02/24 by Peggy
really good experience, I would advise to use DPD as the courier though as they have a good reputation.
31/01/24 by Customer
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