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Help & Support

Click on an option below to resolve an issue


Select from a common query below, or ...
 
Rebook or Cancel My parcel hasn't been collected.
Rebook or Cancel
 
Late Delivery My delivery is late.
 
Check Progress
 
Lost or Damaged My parcel is damaged or lost.
Report a Problem
 
Change or Cancel I need to cancel or change an order.
Amend my Order
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Rebook or Cancel

To cancel or rebook, please login to your account first.

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Track your item:

Please select the shipment that's late:

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To report a lost or damaged parcel, you must first log in to your account:

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Amend my Order

To amend your order, please login to your account first.

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Contact Parcel Monkey By Post

Please address your letters to our registered office address, which is the same as our trading address.

Parcel Monkey Ltd, 21 Tollgate, Chandlers Ford, Eastleigh, SO53 3TG, UK

Call for help

Please log in to your account so we can provide you with the relevant telephone numbers.

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Call for help

Important: Please have a copy of your label or a reference
number (starting PM...) before calling.

City Link - 0844 493 03 69
City Link Same Day - 0844 4930 303
DX Freight - 0844 826 11 78
Parcelforce - 03448 00 44 66
DX - 0844 371 33 35
DHL - 0844 248 08 44
ByBox - 0844 800 52 19

Please treat staff at our carrier partners with respect. Failure to do so will result in immediate and permanent suspension of your account.

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UK Box2Box

- Fill in the details below to find a price for your parcel

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New

How big is your item?

UK Next Day

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You can drop off, or we'll collect. How big is your item?

UK Pallet

- Fill in the details below to get a price for your pallet

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Your item must be palletised. How big is your item?

UK Same Day

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When would you like the driver to arrive?

In the next step, you'll choose a vehicle…

International Deliveries

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We'll collect from your door. How big is your item?