How to Contact Parcel Monkey

I already have a
Parcel Monkey account

Choose this option if you're already a Parcel Monkey customer. By providing your account details we'll be able to better help you
with your enquiry.

I'm new and don't have
an account yet

Choose this option if you're new to Parcel Monkey and would like some more information about the services that we offer.

Contact Parcel Monkey

Need to rebook a collection?

You can rebook a collection online without needing to contact the Parcel Monkey support team, this is the quickest and easiest way to rebook a collection.

Rebook a collection

Contact us by post

If you want to, you can send us a letter in the post. Please address your letters to:

Parcel Monkey Ltd
International House
George Curl Way
Southampton
Hampshire
SO18 2RZ
United Kingdom

Why can't I phone Parcel Monkey?

At Parcel Monkey we do our very best to keep prices as low as possible for our customers. This means we need to save money on overheads wherever we can to pass on the savings to you, our customer.

We do however have a dedicated support team who you can contact through the website to quickly and efficiently resolve any problems you may have.

About the support team

We have a dedicated support team who are standing by to help answer your enquiries through our user-friendly online ticketing system.

The ticketing system ensures that the customer service agent dealing with your enquiry has access to all of the relevant information about your account, and ensures that your enquiry never goes unanswered.

More Information

Welcome to Parcel Monkey

At Parcel Monkey we give you access to cheap courier services for parcel delivery in the UK, Europe and over 250 international destinations around the world.

When you book a collection on our website, you can choose for your parcel to be collected and delivered by one of our premium carrier partners - City Link, DHL, Parcelforce, Royal Mail or Nightfreight. Booking with us is easy and far cheaper than going direct for exactly the same service - why pay more? Sign up free today and begin saving money right now.

We offer a variety of services to help you save time and money. All of our parcel delivery services offer courier collection which allows you to choose from overnight or even same day delivery – as well as timed courier services such as for Saturday delivery or a next day service before either 9am or 6pm. We also offer discounted courier prices if you’re looking for business couriers via our premier, special delivery mail or small item services.

We also offer an unrivalled to the UK Islands and an international parcel delivery service to countries such as Australia, Canada, USA and over 200 nations around the world.