Contact Parcel Monkey


How to contact us

At Parcel Monkey we do our best keep our prices the lowest in the UK. This means we need to save money where we can to pass on the savings. For this reason we do not have a telephone call centre - you cannot call us directly. Although we do have an FAQ section that should answer virtually every question you may have.


Telephone Support

In some cases you'll be able to call the carrier direct to solve problems such as missed collections. When this option is available you'll see a green telephone icon next to your shipments once you've logged in.


Parcel Monkey Support Centre

You can contact Parcel Monkey using our online support system. We have a dedicated team of customer service agents ready to answer any queries and take care of any problems. Simply submit a support ticket below:

Please select which option best suits you:

I have already registered
I'm new to Parcel Monkey


By Post

Parcel Monkey Ltd
International House
George Curl Way
Southampton, SO18 2RZ

Parcel Monkey are expanding internationally, opening in countries across the world. You can visit our international sites using the links below:
Europe
United Kingdom Germany Ireland France Belgium Italy Spain Denmark Portugal Sweden Switzerland Turkey Netherlands Norway Poland Austria Andorra Cyprus Czech Republic Denmark Estonia Finland Gibraltar Greece Hungary Latvia Liechtenstein Lithuania Luxembourg Malta Monaco Romania San Marino Slovakia Slovenia Vatican City
Asia
India
Americas
USA