Contact Parcel Monkey

How to contact us

At Parcel Monkey we do our best keep our prices the lowest in the UK. This means we need to save money where we can to pass on the savings. For this reason we do not have a telephone call centre - you cannot call us directly. Although we do have an FAQ section that should answer virtually every question you may have.

Telephone Support

In some cases you'll be able to call the carrier direct to solve problems such as missed collections. When this option is available you'll see a green telephone icon next to your shipments once you've logged in.

Parcel Monkey Support Centre

You can contact Parcel Monkey using our online support system. We have a dedicated team of customer service agents ready to answer any queries and take care of any problems. Simply submit a support ticket below:

By Post

Parcel Monkey Ltd
International House
George Curl Way
Southampton, SO18 2RZ