We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,885 reviews.
Excellent service. First time I have used the website and cheaper than using UPS directly, by some margin!
Today by Shelley Woods
The main service was fine, easy enough to arrange and use. Received a supplemental charge supposedly based upon the dimensions being "wrong" which I know for a fact is just absolute nonsense. Measured it with an engineering ruler and a tape measure. So this is just a way of them appearing to have a lower price and then actually charging you more. Will not use again.
Today by Michael
Using this company for a few years, but now last transaction was the other day, when I sent an item it was under declared on weight I was 3 kg out. I had declared 25kg was paying £19.38 to post. Now agent collected with no issues to weight etc. but I was charged £76.34, on top of with a direct transaction out of my bank, had the extra 3kg been declared ( cant weigh as dont have scales so was a guesstimate ) total price would have been unpalletised item at £44 plus vat, not £95, I could have sent via a pallet cheaper. Avoid avoid avoid
Today by Richard Teevan
Simple no issue collection and delivery from UK to USA.
Today by Darren Breeze
Competitive rates, easy forms to fill, quick delivery to Canada. I have used a few times and always very happy with service
Today by Aldridge Alexandra
Easy cheap and delivers. We use parcel Monkey always as it has a good range of couriers.
Today by Brian Easton
Always have a good range of prices for various companies . Easy to use .
Yesterday by Colin David Roberts
Because there is no option for no stars! Absolute bunch of charlatans.
Yesterday by pez
Easy to use ,quick service and straight forward. Will definitely use again
Yesterday by Peter Ostell
They came next day to collect parcel and had tracking details to check when it was delivered.
Yesterday by Amy
delivery to USA in 4 days
Yesterday by Maisie
I always find what I want with parcel monkey and have
never been let down. Website is easy to use and book
through.
Yesterday by Sue
Great service competitive quotes, easy to use
Yesterday by ANDY SUMNER
Choose your delivery partner/price and send! My parcel arrived on time.
Yesterday by sukhbir siingh
I used to think sending a package overseas was this whole complicated nightmare, especially with all the Brexit stuff going on. But I recently tried Parcel Monkey and honestly, it was a breeze!
Their website is easy to use, booking a pickup was a snap, and their prices were way better than I expected. Best part? They totally explained the customs paperwork in plain English. No more hours spent feeling like a confused ***** on government websites!
My package made it across the pond to my house in Spain in record time and Ill definitely use these guys again. If you need to ship something internationally, dont stress – give em a try.
Yesterday by Señor Camarena
Delivered quickly and to the correct location (not a straight forward delivery!)
Yesterday by Mel Q
Great service..thank you! Parcel
Picked up from home address to Dallas tx. 5 days amazing. No hassle!
Yesterday by Lesley
The app is easy and simple to use and helps with the cost by having comparisons
Thank you
01/05/24 by Sushila Zammit
Item sent to Ireland 17th April; still not arrived with my customer. ParcelMonkey are allowing ParcelForce to take an ADDITIONAL 2 days to answer us, after weve already waited 2 days! In such hard times where businesses are struggling, all we need is terrible price comparison sites like ParcelMonkey & the Couriers they use alike, messing up deliveries losing small businesses money. Look forward to your reply, acting like you care just to give the impression that youre professional, when youre NOT. AND BEFORE YOU SAY IT
01/05/24 by FIREFOX RACING
my parcel has not arrived it was a 48 hour delivery and on the 6th day still not been delivered.
01/05/24 by kimberlyfox
Parcel (very light) to Southern California in about five days for £32 is a good service.
Mike Cain.
01/05/24 by John Michael Cain
First time i have used Parcel Monkey, great service and will use again
01/05/24 by STEVE CONSTABLE
Very useful to find what I wanted.
01/05/24 by Lesley Weeks
Really easy to use service
01/05/24 by Mr Blakey
Kept me informed on the tracking and delivered quickly with proof
01/05/24 by Marina Deakin
Great service. Cheaper than going direct to the courier’s website.
30/04/24 by coatesy
I never received my package and its a package that cant be replaced. Which is really f**king annoying
30/04/24 by michael
HORRIBLE EXPERIENCE. Weeks after I sent my parcel with a cost of £30 I was contacted by the chat in their website saying Customs held my parcel. They told me I had to pay almost 100€. I refused to pay and then they charged me £20 for the return. Once the parcel got back to the country they charged me another £30 to send it back to my home. And I didnt even recieve it yet after two months. Theres 0 customer service and no one to complain about to. Horrible experience, i lost almost £100 in trying to send something that never got delivered. NEVER USING THIS AGAIN.
30/04/24 by Charli Fuxet
clear website that shows you a good range of options for your parcel
30/04/24 by gary price-hunt
Arrived when they said they would, collected parcel quickly and it was delivered in a timely fashion. Exactly what I wanted.
30/04/24 by Melanie Wilkes
Chap came to collect.
30/04/24 by Customer
Easy app to use. Very clear and concise
Cheap postage and quick service
Would definately recommend
30/04/24 by Tracey Salton
The parshal was not delivered. and parshal monkey have yet to tell us it not delivered. The person who was to receive the parshal was not happy either. We will have to re send with a different courier
30/04/24 by Customer
Excellent service
29/04/24 by Hugh
Sending a package to Netherlands and it’s been nearly 3 weeks? From the uk? I could put it on the back of a donkey and it would’ve been there a week ago
29/04/24 by Customer
Seamless experience, super easy and waaaaaaay cheaper than using normal parcel delivery for large packages like mine, literally a quarter of the price
29/04/24 by Luke Moseley
My account has been on hold for more than a week over a £2.20 fee which I paid immediately. No one is responding to emails and cannot use the service any more.
29/04/24 by Paola Canino
Just as it should be, Perfect
29/04/24 by Mark
Great service, 2 days Devon, UK to Atlanta, GA. Great price.
29/04/24 by Philip
when it goes wrong with these guys it goes wrong. we use them often but are now going to use one of the other sites for shipping. basically a parcel was shipped to holland , no calling card was left so customer didnt know anything. it was then returned, then when we ask for a refund we are told the shipment was used up and they cant as the parcel was there waiting to be picked up and nothing was picked up. apparently its just to us to monitor tracking. the fact that no card was left doesnt matter.. i would use a different company to anyone wanting to ship
29/04/24 by Elite Trader
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