We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,279 reviews.
Avoid them at any cost. Fraud company. I used their service for international courier by mentioning courier box size and weight. I got a quote and payed full. After the box arrived more than a week late, I got charged 40% extra (they save your card details) without any reason. I have raised complain with them, but they didnt get back with any details.
Yesterday by Sumalya Barman
Parcel was not collected alternative arrangements had to be made.
Yesterday by Eddie
My parcel is hasnt moved from the depot. I phoned and no one knows why, someone was meant to call me but no one has.
Yesterday by Customer
great service
25/04/25 by Kamaljit Bharj
Shocking parcel left in bin with content removed
25/04/25 by Jason Lester
Parcel left in bin opened contents taken
25/04/25 by Customer
Brilliant service!
25/04/25 by Customer
Booked on Wednesday for a Thursday collection. Waited in for a day and a half, finally collected Friday 16:00hrs. God knows when it will be delivered! Lost all faith in this Company. You get what you pay for. Next time I will book with a reliable Company
25/04/25 by Robert
Absolute joke of a company and service. Booked for a pallet to be uplifted for the friday, then told me it would be the Tuesday and the following Friday still not picked up. Cancelled the order as they then had no information as to why it was not picked up. Make sure you use someone else. This has cost me £700 as a result.
25/04/25 by Kevin Paris
Very good easy to use
25/04/25 by Darren Poole
Quick and efficient and reliable
24/04/25 by Marian
Literally the worse service ever. Booked a collection (with DPD), driver went to the wrong building and claimed I wasn’t home, contacted DPD and they said speak to Parcel monkey. Spoke to Parcel Monkey and they arranged a refund which I still haven’t received after nearly 2 weeks! Then booked the exact same service via DPD directly for half the price. Avoid parcel monkey !
24/04/25 by Clementine
over 24 hours. Lost two customers
24/04/25 by Customer
Rubbish service
24/04/25 by Customer
Shocking company to deal with. I cancelled the collection as it was no longer required. They collected it anyway, delivered it to the wrong address then blamed me every step of the way. Still in talks trying to get my package back but every single step is a struggle with there 1/10 customer service. From the moment I messaged them they tried to blame me. It was meant to be cancelled? No we didnt do it yet thats your fault for accepting a pickup (I had another pickup scheduled that day, driver didnt say who he was collecting from). Delivered to the wrong address? You must have given us the wrong address.
23/04/25 by Andre Q
My parcel was due to be delivered within 5-7 days, posted from UK on 9th April. After paying additional charges (which I am disputing) I am informed today, 23rd April, that due to "a number of failed deliveries arising from an incorrect or incomplete delivery address" this parcel now has to be collected. Parcel Monkey say "we would strongly advise you contact the reciever regarding this being collected" However, There is no information provided to tell me where my daughter needs to go to collect this parcel AND this parcel is addressed to a very large company (Ferrari) and the address on the parcel is 100% accurate. I cannot believe how terrible the service provided by Parcel Monkey is. Please do not use this company. Absolute rip off merchants.
23/04/25 by Dawn Dale
Absolutely abysmal service. 6 Weeks passed, and despite attaching all of the documents Parcelmonkey requested me to, the parcel was returned. The end courier was completely uncontactable throughout the process, and had no idea where the parcel even was. Parcelmonkey, laughably, now refuse to refund the service. AVOID.
23/04/25 by Not J
Easy to deliver to my local coop and our was with my recipients very quickly. Did easy to use from start to finish
23/04/25 by Mr Hansen
Two parcels sent to Sweden on the same day. One delivered in excellent time, the other, not so good! Good value, and I will use again, but it took 3 weeks for the second one to arrive. I know Easter was in this time, and customs duty( on a used Mens suit??) had to be paid, which was not very clear as to how it was to be paid. However it’s there now and my son will go to the wedding!!
23/04/25 by Mrs Neal
I found this service very easy to use. A good comparison of all postage options and very clear to use
23/04/25 by Dawn Rhodes
Cost, efficiency and ease of doing
23/04/25 by John Taylor
Parcels collected from me in the UK on Wednesday at about 12.30, delivered to addresses in Florida and Texas by 10pm, UK time on the Friday. Excellent service
23/04/25 by Customer
My parcel was collected on the day that was stated Other firms had not been so reliable
23/04/25 by customer
Easy to book, collection good and arrived to its intended destination. No problems
23/04/25 by Keith Clark
Done exactly as was stated. Good Job!
22/04/25 by Fred Ritter
Absolute disgraceful service. I have been in business 16 years and never received treatment like this. On the 11th March I booked Express 24 for my client to receive her order next day. She didnt receive until 20th March and parcel arrived damaged. On the 2nd April I received a message with receipt confirming compensation and that the money would be transferred into my account but NO money has reached my account. All my messages are being ignored.
22/04/25 by Laura Chalmers
Package shipped via Parcel Monkey with Parcel Force.
Very good rates.
Packaged delivered in tact and ahead of schedule.
22/04/25 by David Chambers
My parcel hasn’t been delivered
22/04/25 by john finn
Booked to ship something to Florida via UPS collection. The PM numbers didn’t tie in with the UPS numbers. I didn’t receive ANY number from either that I could track or confirmation of delivery and this was an item worth £1k. Fortunately the receiver confirmed the parcel arrived. Not to mention co fusion with the customs forms that I completed and the UPS van driver said weren’t needed - I had to persuade him to attach them! Overall unnecessary stress!
22/04/25 by Ken
Easy to use.
22/04/25 by Steven Holden
As described
Very good
22/04/25 by Kia Vektra
It was very good
22/04/25 by Stewart Shonk
Useful service, easy to use
22/04/25 by Lindsey Lukehurst
Very Costly but exceptional delivery time
22/04/25 by HARRIS
Easy to order and parcel arrived on time.
21/04/25 by martin
Really efficient service, and delivered in plenty of time. The pick-up was smooth and the platform makes it more straightforward to work though all of the ‘paperwork’.
21/04/25 by Lyndsay
Cannot fault them customer service is a customer service department very quick response excellent service And believe me Ive tried a lot of them
21/04/25 by Len
Goods damaged in transit .Delivery after 5 days from dispatch .
21/04/25 by Henry May
It said 1 to 2 days and they delivered the next day well done
21/04/25 by Dave
I got an email showing a picture of proof of delivery for my parcel. The picture in the email was not a picture of the parcel I sent. I do not know if my parcel was delivered!
21/04/25 by Guest
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