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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,747 reviews.
Still not delivered, tracking number coming up invalid, no phone number for contact.
23/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
great delivery service's will always use this company price's are good also
23/12/14
No comment left by this customer.
23/12/14
No comment left by this customer.
23/12/14
No comment left by this customer.
23/12/14
They didn't collect the parcel!!! I've already emailed a complaint to your team but had no response
23/12/14
Our Response: Dear Customer A claims agent we are looking into your order. An agent will be in touch shortly.
No comment left by this customer.
23/12/14
I sent the parcel next day delivery on 15 December. It still hasn't been delivered. (23 Dec). Rubbish service from Courier
23/12/14
Our Response: Dear Customer A claims agent we are looking into your order. An agent will be in touch shortly.
No comment left by this customer.
23/12/14
No comment left by this customer.
23/12/14
No comment left by this customer.
23/12/14
Easy to book, good price, great service, thanks!
23/12/14
No comment left by this customer.
23/12/14
No comment left by this customer.
23/12/14
Collected on time, Delivered on time next day, What more could one ask.
23/12/14
Delivery of item was good but job was booked early Wednesday morning and not actually collected until thursday evening and many phone calls.
23/12/14
No comment left by this customer.
23/12/14
No comment left by this customer.
23/12/14
Delivered in time
23/12/14
Happy with collection times - Parcelforce very efficient. However, it hasn't been delivered yet so hopefully that will be OK
23/12/14
Great as always!
23/12/14
Easy to use. No issues.
23/12/14
Purchase "PRIORITY" international, wont be delivered WAS NOT identified clearly when booking. VERY POOR and MISLEADING SERVICE
23/12/14
Our Response: Dear Customer A claims agent will be in touch shortly to help upon processing your claim
The parcel was collected on date expected and arrived in 3 days to Dubai. Excellent.
23/12/14
No comment left by this customer.
23/12/14
An email 3wks after postage saying my parcel was not the said weight!? Charged an additional £19!- disgusting! Will NOT use u again
23/12/14
Our Response: Dear Customer A claims agent we are looking into your order. An agent will be in touch shortly, to discuss the additional charges.
Excellent reliable service, would recommend
23/12/14
No comment left by this customer.
23/12/14
Great service and price.
23/12/14
How about picking up the parcel! It has still not been picked up! will never use your services again and will actively boycott you online!.
23/12/14
Parcel Monkey were okay but Courier have been very poor and lazy. I would normally ask for a refund with this level of service.
23/12/14
Parcels have been damaged in transit, even though they were labelled "fragile". Drivers have not known how many parcels they should collect.
23/12/14
All very smooth. Thank you.
23/12/14
No comment left by this customer.
23/12/14
No comment left by this customer.
23/12/14
collection and delivery within the timeframe. i am impressed by the service
23/12/14
No comment left by this customer.
23/12/14
Generally good service but I don't know if my parcel has arrived. A confirmation e- mail would have helped.
23/12/14
U never collected the item you have no customer care telephone number terrible service never using again
23/12/14
No comment left by this customer.
23/12/14
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