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DX

Door to Door Deliveries

Parcel Monkey customers can now enjoy this flexible, easy to use and cost-effective service.

The driver will bring the address label and a collection bag in which you need to place your packed item. Your parcel will then be delivered within 1-2 working days.

What is the DX door to door service?

This is a collection and delivery service provided by DX where items will be collected next working day and delivered within two working days of collection (excludes weekends and bank holidays).

DX

Key Features:

  • Up to 10kg
  • Your item will be delivered the in 1-2 working days
  • You can track this item online
  • £20 loss/ damage cover included. You can upgrade this to £1,000
  • Your item will be refused if you under-declare dimensions
  • Your item will be collected by DX

All this for just

£6.99+VAT

What are the steps for a DX collection?

Please ensure you have packed your item correctly beforehand. A DX courier will arrive with a bag which is pre-labelled with the delivery address. The bag will be handed to you with instructions on the reverse. Please check the delivery address is correct before placing the item inside and sealing the bag in front of the DX courier. The DX courier will then request a signature confirming collection.

What happens if I have booked multiple collections?

The DX courier will arrive with a separate bag for each collection you have booked. Please be aware that each bag will be pre-labelled with a different delivery address and tracking number. It is your responsibility to ensure each item is placed in the correct collection bag before sealing and handing them to the DX courier.

What time will the DX courier arrive for a collection?

Unfortunately we cannot specify an exact time for collection. However generally, the DX courier will arrive between 8am to 6pm. Please ensure someone is available to provide a signature after collection.

Can I leave the item outside for the DX courier to pick up if I am not at home?

No someone must be at the collection address to provide a signature for the collection.

What happens if my item:

  • Is too large to fit inside the collection bag?
  • Weighs above 10kg?
  • Is noted on the Parcel Monkey restricted items list?

Your item must fit inside the bag and be sealed at the flap for it to be acceptable for collection. The DX courier will refuse to collect any oversized, overweight or unsuitable items. If this occurs, you will be handed the collection bag(s) which contains instructions on rebooking with an appropriate carrier via www.parcelmonkey.co.uk/rebook.

Please note should any oversized, overweight or unsuitable items be identified after collection, the item may be returned to you or delivery will be subject to additional charges.

What happens if nobody is at home when the DX courier arrives to collect the item?

The DX courier will post the collection bag which contains instructions on rebooking your delivery with Parcel Monkey. Please dispose of the bag once you have rebooked collection.

When will my item be delivered?

Delivery will be attempted within two working days of collection. We cannot specify an exact time, but generally the DX courier will arrive between 8am to 6pm.

What happens if nobody is at home when the DX courier arrives to deliver the item?

The DX courier will either try to post the item, deliver to one of your neighbours or find a suitable place to leave it at your address. A calling card will be posted so you know where to find the item or how to arrange redelivery if the DX courier has been unable to deliver.


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